HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch

cwmgarw

Level 1 (0 points)

Q: I have had a new I phone 5s and am trying to update from i cloud but new phone is telling me it needs an update to ios 7.1.1. How do you do this,

My phone saying 'no icloud backups are compatible with the version (ios 7.0.6) on this phone. But doesnt explain how to get the new update.

Hoped/expectyed it would update automatically but sadly not

iPhone 5s, iOS 7.0.6

Posted on May 1, 2014 6:37 AM

I have this question too

Q: I have had a new I phone 5s and am trying to update from i cloud but new phone is telling me it needs an update to ios 7.1.1. How ... more

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by roaminggnome,

roaminggnome May 1, 2014 6:45 AM in response to cwmgarw
Level 10 (97,411 points)

May 1, 2014 6:45 AM in response to cwmgarw

iOS: How to update your iPhone, iPad, or iPod touch - Apple ...
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by cwmgarw,

cwmgarw May 1, 2014 6:55 AM in response to roaminggnome
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May 1, 2014 6:55 AM in response to roaminggnome

Thanks but its a new phone and I am not getting to the main screen so cant use settings app
During the new phone sequence it asks to update from icloud and that is as far as I can go
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by Jirachi,

Jirachi May 1, 2014 7:03 AM in response to cwmgarw
Level 1 (20 points)

May 1, 2014 7:03 AM in response to cwmgarw

It sounds like the iPhone setup is asking if you'd like to restore from an iCloud backup, and the Apple ID being used does not contain any backups which are compaible.

If you tap "Back" on the top left, choose to "Set up as new phone" and then attempt to update. Once the update is completed you might be able to restore from a backup if you have one.

If your iOS backup is from an updated/later version than what the iPhone is on, this may cause problems.
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by cwmgarw,

cwmgarw May 1, 2014 7:17 AM in response to Jirachi
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May 1, 2014 7:17 AM in response to Jirachi

thats what I thought but been warned against that, but will give it a go.
Let you know what happens
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