Hi can anyone help? Can't download - Mountain lion now permanently 'paused' in the dock. Purchase page does not have the resume button and I have already signed in & out again... HELP!

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Hi can anyone help? Can't download - Mountain lion now permanently 'paused' in the dock. Purchase page does not have the resume button and I have already signed in & out again... HELP!

Hi

Can anyone advise...

Cannot download Mountain Lion after purchasing from Apple online. Mountain Lion icon is now permanently 'paused' in the dock. The Purchase page has the download but no resume button. I have enter the code again but it cannot be redeemed again. I have signed in and out again from the tab at the top of the page.

I have spoken to Apple for two evenings now. Last attempt was to bypass the Mountain Lion and download Mavericks overnight but nothing downloaded.

I have checked the internet connection and all is well.

Any ideas how to progress... I have an appointment to take in to Apple on Monday...

iMac, OS X Mountain Lion (10.8.4)

Posted on May 1, 2014 7:26 AM

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Answer 1

May 1, 2014 5:46 PM in response to suthmada

Have you tried to resume the download using Launch Pad? The icon should be in your Dock.

If that doesn't help ...

Apps such as Little Snitch, Growl, and MacKeeper can prevent apps from downloading

Disable anti virus software if installed

Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall

Make sure Gatekeeper is enabled

Open System Preferences > Security & Privacy then select the General tab.

Make sure either Mac App Store or Mac App Store and identified developers is selected.

If that area is grayed out, click the padlock icon to proceed.

OS X: About Gatekeeper

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Answer 2

May 2, 2014 6:31 PM in response to suthmada

I'm not actually sure what went on there with your Mac I have never heard of that happening before and I am also wondering have you tried to restart it and try again or will it not let you. ?

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