Cannot send Sky emails after password change

Hi, this has helped me today April 2017 so many thanks. Sky are useless at explaining this and keep making us change our passwords, which is infuriating and then they don't explain anything despite the cost of phoning them. It makes me even more grateful to people like you, many thanks!

If you have two-step verification turned on in your email account, you'll have to log in with a browser and turn it off.

Are you sure the server details are correct as to me what you have written here doesn't look right, on my iPhone the smtp is smtp.tools.sky.com & SSL is ticked.

I would assume if you can receive then the username & password are correct so perhaps the account needs to make sure the authentication is set to 'password'.

Someone else with the same issue! This has been driving me nuts - I changed my sky email password and ever since then haven't been able to send emails from iPhone, although I can from other devices and also from the Sky browser, so I know the password I'm using on the iPhone is correct

I'm terms of the 2 step authentication change recommended above, can someone please explain step by step how to do this?

Thanks

The problem is when you changed the password on the phone you only changed it in one place, for incoming email. You also need to change it for the outgoing (SMTP) mail server.

Thanks Lawrence, that's brilliant. Fixed now

Ive been having the same issue on my iPhone. I thought I'd tried everything, but obviously not. Thanks very much Lawrence Finch 🙂

Hi, I am having a similar problem with sending emails from my MACBOOK PRO or IPHONE 5 ... I have followed SKY's settings advice

* smtp.tools.sky.com

* user name is SKY BROADBAND ROUTER ID

* password - have tried one on ROUTER as well as the one I changed it to

BUT when I save the changes it shows SKY(offline).

Any ideas ???

THANKS

Thanks Lawrence, this was my issue too and is now resolved.