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Download error on iphone 5

I have over 40 songs currently attempting to download to iphone and it will not. keep getting an error saying to try again. i have an active, strong wifi connection and it still will not download.


HELP

iPhone 5s

Posted on May 1, 2014 11:12 AM

Reply
1 reply

May 3, 2014 6:53 AM in response to Momma-Mangia

Hello there, Momma-Mangia.


When there are issues with downloading content to your iOS device there are a few things you can try. The first is refreshing the applications you are using with the information from this Knowledge Base article:


iOS: Understanding multitasking

http://support.apple.com/kb/ht4211


If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:

  1. Check for app updates.
  2. Force the app to close.
  3. Restart your device.
  4. Update your iOS device.

Learn more about troubleshooting apps.


If you continue to have issues with being unable to download it could be your connection to your w-fi. This article offers a checklist of things to check to go over, just to make sure:


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368


Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

Download error on iphone 5

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