Coryj08

Q: Phone showing "NOT ABLE TO JOIN NETWORK"

Hello, today my phone started to show "NOT ABLE TO JOIN NETWORK"  on all networks, that its usually connected to on a daily basis. Does anyone know what I can do to fix this? I have reste several times, and restored all network settings.

Apple ID, iOS 6.1.1, Apple ID and Icloud Email

Posted on May 1, 2014 12:29 PM

Close

Q: Phone showing "NOT ABLE TO JOIN NETWORK"

  • All replies
  • Helpful answers

  • by matt00,

    matt00 May 3, 2014 10:58 AM in response to Coryj08
    Level 5 (4,015 points)
    May 3, 2014 10:58 AM in response to Coryj08

    Hey Coryj08,

     

     

    Thanks for the question. I understand that you are experiencing issues with Wi-Fi connectivity on your iPhone. The following resource may provide a solution:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    [...]

     

    Unable to connect to a Wi-Fi network

     

    1. Verify that you're attempting to connect to your desired Wi-Fi network.

     

    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.

     

    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:

              - previously connected Wi-Fi networks and passwords

              - recently used Bluetooth accessories

              - VPN and APN settings

     

     

    Thanks,

     

    Matt M.