4 Replies Latest reply: Jul 30, 2014 4:46 PM by watsona
Erica240 Level 1 Level 1 (0 points)

I have an iPhone and just recently my iMessage quit working with other iPhones. How can I fix my iMessages?


iPhone 5, iOS 7.1.1
  • Community Specialists Community Specialists (4,000 points)

    Hey Erica240,

     

     

    Thanks for the question. I understand that you are having issues with iMessage. To troubleshoot these issues, see the following resource for helpful steps:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    To resolve issues with sending and receiving iMessages, follow these steps

     

    1. Check iMessage system status for current service issues.

     

    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

     

    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

     

    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

     

    5. Restart your device.

     

    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

     

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

     

    2. Make sure that the contact you're trying to send a message to is registered with iMessage.

     

    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

     

    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

     

    5. Back up and restore your device as new.

     

    Thanks,

     

    Matt M.

  • MistyCherry Level 1 Level 1 (0 points)

    My imessage stopped working and I've done everything to try and get it back . Is it an ios7 issue ?

  • alanbarbadesign Level 1 Level 1 (0 points)

    I have a similar problem. I can't use my phone number for iMessege, only emails.

    Is there a way to fix it ?

     

    Thanks

  • watsona Level 1 Level 1 (0 points)

    I Have had this happen before when I try to cheat with games by manually setting the tine to the future to get extra lives.

     

    Just go to settings and set your time to automatic everything should work but you might have to set it up again.

     

    hope this helps