HT2693: Locating vendor information

Learn about Locating vendor information
jackcao

Q: why password is incorrect for restore?

I could backup my IPhone to computer, but when I restored it from backup, it always said the password is incorrect, why? what should I do?

iPhone 4, iOS 7.1.1, need to unlock

Posted on May 1, 2014 3:33 PM

Close

Q: why password is incorrect for restore?

  • All replies
  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv May 3, 2014 10:04 AM in response to jackcao
    Community Specialists
    May 3, 2014 10:04 AM in response to jackcao

    Hi jackcao,

     

    I apologize, I'm a bit unclear on the exact nature of your issue. If you are talking about issues restoring from an encrypted (password protected) backup in iTunes, you may find the following article helpful:

     

    iOS: Troubleshooting encrypted backups

    http://support.apple.com/kb/TS5162

     

    Regards,

    - Brenden

  • by Toomito,

    Toomito Toomito Oct 22, 2014 3:07 AM in response to brenden dv
    Level 1 (0 points)
    Oct 22, 2014 3:07 AM in response to brenden dv

    Hi.

    i Have bought Ipad Air 2 days ago,done manually back up by itunes of my old IPad 3 next restore back up on IPad air,but I cannot finish set up and log in with currently password to iCloud because I am getting message-incorrect password,what is not true.

    I cannot restore iPad and start with process again because need to turn off find my iPad what is impossible without confirmation related to password.

    same situation with erase all content and etc.

    can anybody help me to fix the problem,keep still the same Apple ID and password?i don't want to change them.

    i Have no idea what I can do it more.

     

    Tom