HT2693: Locating vendor information
Learn about Locating vendor information
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Helpful answers
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May 3, 2014 10:04 AM in response to jackcaoby brenden dv,Hi jackcao,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are talking about issues restoring from an encrypted (password protected) backup in iTunes, you may find the following article helpful:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Regards,
- Brenden
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Oct 22, 2014 3:07 AM in response to brenden dvby Toomito,Hi.
i Have bought Ipad Air 2 days ago,done manually back up by itunes of my old IPad 3 next restore back up on IPad air,but I cannot finish set up and log in with currently password to iCloud because I am getting message-incorrect password,what is not true.
I cannot restore iPad and start with process again because need to turn off find my iPad what is impossible without confirmation related to password.
same situation with erase all content and etc.
can anybody help me to fix the problem,keep still the same Apple ID and password?i don't want to change them.
i Have no idea what I can do it more.
Tom
