HT201412: If your iPhone, iPad, or iPod touch won't turn on

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Edmundo Santiago
Level 1 (0 points)

Q: My ipad air doesnt respond to password or swipe to unlock even after Forced reset. pls help

Is this a recent thing?  After new iOS? pls help. tks

iPad, iOS 7.1.1

Posted on May 1, 2014 9:26 PM

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Edmundo Santiago

Q: My ipad air doesnt respond to password or swipe to unlock even after Forced reset. pls help

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  • by Diavonex,Helpful

    Diavonex Diavonex May 1, 2014 9:27 PM in response to Edmundo Santiago
    Level 9 (66,735 points)
    May 1, 2014 9:27 PM in response to Edmundo Santiago

    FORCE IPAD INTO RECOVERY MODE

     

     

    1. Turn off iPad

     

     

    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

     

     

    3. Plug USB cable into computer's USB port

     

     

    4. Hold Home button down and plug the other end of cable into docking port.

     

     

    DO NOT RELEASE BUTTON until you see picture of iTunes and plug

     

     

    5. Release Home button.

     

     

    ON COMPUTER

     

     

    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

     

     

    7. Select "Restore iPad"...

     

     

    Note:

     

     

    1. Data will be lost if you do not have backup

     

     

    2. You must follow step 1 to step 4 VERY CLOSELY.

  • by Edmundo Santiago,

    Edmundo Santiago Edmundo Santiago May 1, 2014 9:35 PM in response to Diavonex
    Level 1 (0 points)
    May 1, 2014 9:35 PM in response to Diavonex

    Hi Thanks! So it seems that I must need a computer to resolve this...no other way if I just work on the ipad independently?  Cheers

  • by Diavonex,

    Diavonex Diavonex May 1, 2014 9:36 PM in response to Edmundo Santiago
    Level 9 (66,735 points)
    May 1, 2014 9:36 PM in response to Edmundo Santiago

    I am afraid you need a computer.