slemarinel
Level 1 (0 points)

Q: I'm having 'Trust' issues when trying to connect our iPads to our PC's.

Our teachers have been taking photos on our iPads. In the past they were able to connect via USB, click ‘trust’ and download them onto our PC’s. Suddenly this is not happening anymore. The PC recognises the iPad, we click ‘trust’, you find the iPad on the list of drives, click to download photos and it disconnects and asks if we trust the computer again. This reoccurs until we eventually give up. It's becoming rather frustrating.

 

I have tried the old 'download the lastest drivers' etc.

 

We have iPad Minis running 7.1

 

Anyone suggest a fix?

iPad, iOS 7.0.4

Posted on May 2, 2014 1:54 AM

Close
slemarinel

Q: I'm having 'Trust' issues when trying to connect our iPads to our PC's.

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r May 4, 2014 2:23 PM in response to slemarinel
    Community Specialists
    May 4, 2014 2:23 PM in response to slemarinel

    Hello Slemarinel,

     

    It sounds like you are having issues connecting your iPads to a computer to import pictures from it. I would use the troubleshooting from the following article to help troubleshoot the issue named:

     

    iOS: Troubleshooting USB-related alerts when syncing

    http://support.apple.com/kb/TS5254

    1. Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPad, iPhone, or iPod touch.
    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    8. Update to the latest version of iTunes if you have not already.
    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling