2 Replies Latest reply: May 2, 2014 12:58 PM by Carolyn Samit
akitchens864 Level 1 Level 1 (0 points)

Hi there,

 

I can't seem to get the app store to open to preform any updates. When I click on the App Store icon it will open to this:Screen Shot 2014-05-02 at 10.32.54 AM.png

At which point I can click any of the icons at the top, which will all turn blue after I click on them, but otherwise do nothing. I have rebooted my computer twice, as well as closing out of and reopening the app. I'm not sure where to go from here- any help would be greatly appreciated!

 

(Also I'm on a 15'' late 2011 Macbook Pro, running OS X 10.9.2)


MacBook Pro, Mac OS 9.2.x
  • Linc Davis Level 10 Level 10 (173,640 points)

    If you haven't already done so since this started, log out and log back in, or restart the computer. Then try again.

    Otherwise, if you're using "LittleSnitch" or any similar third-party software that blocks outgoing network connections, remove or disable it according to the developer's instructions and test.

    If possible, connect to a different network and test.

  • Carolyn Samit Level 10 Level 10 (100,375 points)
    • Apps such as Little Snitch, Growl, and MacKeeper can prevent apps from downloading

     

    • Disable anti virus software if installed

     

    • Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall

     

    • Make sure Gatekeeper is enabled

     

    Open System Preferences > Security & Privacy then select the General tab.

     

    Make sure either Mac App Store or Mac App Store and identified developers is selected.

     

    If that area is grayed out, click the padlock icon to proceed.

     

    OS X: About Gatekeeper