1 Reply Latest reply: May 4, 2014 11:47 AM by sterling r
redhippo Level 1 Level 1 (0 points)

I have read about the Face Time problems after April 16.  I have no updates to do , neither does the the other end.  We have logged off and back on to Face tIme.  Still cannot get connected.

  • sterling r Community Specialists Community Specialists (6,105 points)

    Hello RedHippo,

     

    It sounds like you are unable to use FaceTime on your Mac. First use this article to verify that you have done the troubleshooting from the following article named:

     

    Unable to make or receive FaceTime calls after April 16, 2014

    http://support.apple.com/kb/ts5419

     

    If so, then use the following troubleshooting to help resolve the issue with FaceTime:

    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

     

    From: FaceTime for Mac: Troubleshooting FaceTime

              http://support.apple.com/kb/ts4185

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling