4 Replies Latest reply: Jun 17, 2015 11:49 PM by King_Penguin
sophayer Level 1 Level 1


i would like to clear off my balance in my itunes, so i can change my country details?


iPhone 4S, iOS 7.1.1
  • judysings Community Specialists Community Specialists

    Hi sophayer,



    Welcome to the Support Communities!


    The articles below will provide information regarding changing the country settings for your iTunes Store account. 


    If you have a store credit balance

    You must spend your balance before you can change stores:

    • If your store credit is less than the cost of a single item on the iTunes Store, App Store, iBooks Store, or Mac App Store, you can add a credit card to your account. When you buy an item, you will use the remaining store credit and charge the remainder of the purchase to your credit card.
    • If you don't have a credit card, contact iTunes Store support.







    - Judy

  • HeathGnar Level 1 Level 1

    I just want to say that I think it's kind of ridiculous that I'm told to just buy something, even if it's only $.97.  I just think using this as the immediate response, given the scenario, should be less burdensome on the loyal customers?

  • HeathGnar Level 1 Level 1

    Sorry, but what gets me is that if you think about it, if 1,000,000 people each have a remaining balance of $.02(my current balance) on their accounts, that's $20,000 right there!  That's right folks, only two cents.  So, that means if one million people switch their store by means of purchasing, given they have a "store credit" of two cents, Apple will make $20,000.  I don't think this is too far from reality with the rise in world travel.



    To be honest, I don't travel enough that this issue creates a problem for me.  I was actually trying to download an app, "ToneConvert" but I got a message that said the app is not available in my country or store.  I wasn't aware I had a "store" in the first place?  Why are some Apple approved apps allowed in some stores but not others?  A lot of questions started coming up.  So, I thought easy solution, I will just switch stores....not so easy.

  • King_Penguin Level 10 Level 10

    Content is licensed to Apple to sell on a country-by-country basis, each country therefore has to have its own store, and you have to be in a country to use its store - content providers want control over where their content is available. If an app is not available in your country's store then it's because the developer hasn't granted a license to sell it there (or in some cases it might be due to the country's laws) - and similarly if a music album, film etc isn't available there.


    You can also get the 'not available in my country' message if you used a weblink to open iTunes e.g. if you did a search on your browser and clicked a link which opened iTunes - if an app has been removed from the store (usually by the developer, though apps can also be removed if they're found to have violated terms) then you might get a message that it's not available in your store but is available in another country's store (though it quite possibly won't be there either).