my iPad is stuck on the connect to itunes screen after updating.

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Level 1

6 points

my iPad is stuck on the connect to itunes screen after updating.

I have seen several post about screen locked on the iTunes connect after updating software. I have tried all these methods. My iTunes does not recognize my device and my device will not turn on so I cannot do a reset. I tried the hard reset by pressing both the home button and the on/off switch and then connecting to my computer. My computer dings like a new device was connected but I cannot see my device in iTunes.

Suggestions appreciated.

iPad 2 Wi-Fi, iOS 7

Posted on May 2, 2014 4:43 PM

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Answer 1

Best reply

Adman_TO

Level 1

4 points

May 2, 2014 8:31 PM in response to CJ10009

NOPE! mine is completely legit.

I connect it to the computer while holding down the home button and itunes does not open as the page says it will. When itunes is open it does nothing for the same action. And itunes does not recognise the device at all anytime.

iTunes is up-to-date.

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Answer 2

Oct 13, 2017 4:54 PM in response to Adman_TO

I have restored numerous iOS products using both the older connect to iTunes/Mac option and now the cloud option and they all worked as they should. I am so please with the cloud backup and syncing which has saved me so much time and heartache.

I have found it a good idea before doing a major iOS update to clean house on the device, do the backup to the cloud and then do the major update. This keeps the backup smaller and only reinstalls what you really need.

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Answer 3

Philly_Phan

Level 7

20,707 points

May 2, 2014 4:51 PM in response to CJ10009

If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without be charged again. Also, if you have IOS-7, read this.

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Answer 4

Adman_TO

Level 1

4 points

May 2, 2014 8:15 PM in response to Philly_Phan

This would be a WONDERFUL solution if it actually worked. I have done these exact steps with NO results. The iPad does not respond to anything and iTunes does not recognise the device.

PLEASE ADVISE!!!!!

As it is - it's a piece of garbage.

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Answer 5

Philly_Phan

Level 7

20,707 points

May 2, 2014 8:16 PM in response to Adman_TO

Has it EVER been jailbroke?

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Answer 6

CJ10009 Author

Level 1

6 points

May 3, 2014 6:12 AM in response to CJ10009

I fixed my problem by uninstalling iTunes and reinstalling. My iTunes was missing the recovery mode and would not recognize my iPad. I followed these the unintall steps on the link below and then reinstalled iTunes. (Make sure you follow these steps and don't just unintall iTunes. There are several components that must be removed in a specific order.

Even though my iPad was reset to factory settings I was able to recovery everything because I had synced last month.

http://support.apple.com/kb/TS5376

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Answer 7

Adman_TO

Level 1

4 points

May 3, 2014 9:44 AM in response to CJ10009

Thank you VERY much CJ. You are a life saver. Unfortuntely when I last backed up my iPad it looks like it only backed up my photos. Everything else has been restored to factory settings. BUT this is the sort of thing I have come to expect from Apple.

I'm glad that it is at least no longer a paper weight but this is the last Apple product I will ever buy.

Cheer.

A.

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