Swissteddy

Q: Mac App Store does not open

After the latest OS update, when i open the Mac App Store, i get a message saying to wait as the store try to login in iTunes Store. And it does not go further. I cannot use my Mac App Store. I try to login with my Apple ID and it freeze. iTunes is working fine. What can be wrong

MacBook Pro, OS X Mavericks (10.9.2)

Posted on May 3, 2014 1:29 AM

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Q: Mac App Store does not open

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  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2014 11:21 AM in response to Swissteddy
    Level 10 (208,037 points)
    Applications
    May 4, 2014 11:21 AM in response to Swissteddy

    I don't know of a case like yours in which the steps I've suggested so far failed to resolve the problem. Please delete the following item, if it exists, then log out and test:

     

    ~/Library/Containers/com.apple.appstore.PluginXPCService

     

    If you missed any of the items I mentioned earlier, this is going to get very complicated, and the problem may not be solved.

  • by Swissteddy,

    Swissteddy Swissteddy May 4, 2014 1:09 PM in response to Linc Davis
    Level 1 (0 points)
    May 4, 2014 1:09 PM in response to Linc Davis

    I have done all the steps as mentioned above and even after the last one the problem is not solved.. it is very anoying and i am very upset.. this since the latest update to version 10.9.2

  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2014 1:14 PM in response to Swissteddy
    Level 10 (208,037 points)
    Applications
    May 4, 2014 1:14 PM in response to Swissteddy

    Back up all data.

    Hold down the option key and select

    Go Library

    from the Finder menu bar. From the Library folder, move the entire contents of the subfolder "Caches" (not the folder itself) to the Trash, then log out and log back in. Empty the Trash. Test.

    If the problem is not solved, open the Library folder again in the same way and move the entire contents of the subfolder "Preferences" (not the folder itself) to a new folder on the Desktop (not to the Trash.) Log out and log back in. The account will then be pretty much in a clean state. Test. If you can still reproduce the problem, then put the Preferences folder contents back, replacing any that were created in their place, log out, and log in again.

    If you can't reproduce the problem in the clean state, then start putting things back in the Preferences folder piecemeal, starting with items that seem unrelated to the issue. I can’t be more specific. After each group of items, repeat the log out/log in cycle and test. At some point, the problem may reappear, in which case you know that something in the last batch of files you restored is at fault. If it never reappears, the problem is solved.

  • by Swissteddy,

    Swissteddy Swissteddy May 4, 2014 2:39 PM in response to Linc Davis
    Level 1 (0 points)
    May 4, 2014 2:39 PM in response to Linc Davis

    It did not work at all.. I have restore a earlier back up and now i can access my mac app store. i think it was the best solution. I hope this will not happen again.

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