black screen after the last virsion!!

Hi..

After I downloaded the last update, my iphone5 didn't work!! it shows me a black secreen with itunes, so I connected my iphone with itunes but nothing is change.

Can you help me with my problem as fast as you can

Thank you

iPhone 5, iOS 7.1

Posted on May 3, 2014 5:59 AM

Reply
1 reply

May 5, 2014 2:33 PM in response to sundusmoh

Hello sundusmoh,


It sounds like you are seeing an image indicating that you need to connect the phone to iTunes, and when you connect it the issue persists. From what you are describing it seems like the device is in recovery mode, so I would restore it per the information in the following article:


If you can't update or restore your iOS device

http://support.apple.com/kb/ht1808


Thank you for using Apple Support Communities.

All the very best,

Sterling

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black screen after the last virsion!!

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