HT203167: If you see an exclamation point next to your items in iTunes

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Lindo13

Q: My purchase music from iTunes is missing tracks. missing tracks are not showing in the purchased tab in iTunes

I cannot recover My itnes purchased music from the recovery section. more than half the tracks are missing in the Camilo sesto 20 exitos.

MacBook, iOS 7.1.1

Posted on May 3, 2014 7:02 AM

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Q: My purchase music from iTunes is missing tracks. missing tracks are not showing in the purchased tab in iTunes

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  • by JehsieK,

    JehsieK JehsieK May 3, 2014 12:49 PM in response to Lindo13
    Level 1 (55 points)
    May 3, 2014 12:49 PM in response to Lindo13

    Hey ho,

     

    please check your hidden purchases as described in this article:

     

    http://support.apple.com/kb/ht4919

     

    If you unhide all purchases, the music should be appearing on your purchased page.

  • by Michael Ward5,

    Michael Ward5 Michael Ward5 Nov 11, 2014 5:50 AM in response to JehsieK
    Level 1 (4 points)
    iTunes
    Nov 11, 2014 5:50 AM in response to JehsieK

    I have the same problem - they AREN'T hidden. They aren't visible on computer, iPad or iPhone with match on. Obviously something screwed in the purchase history. Even if I have backups they will count against the 25,000 track limit for iTunes in the cloud - which is a bit of an issue as I have 24,997 non-purchased track already.

     

    A bit of an issue for someone who's bought a lot from iTunes over the years - and not helped by being unable to get an answer from support. Oddly if I switch match off a few of them become available.

     

    Any suggestions - apart from contact support (I'm still waiting) - appreciated