TS1367: Troubleshooting: My computer won't turn on

Learn about Troubleshooting: My computer won't turn on
rashideh
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Q: My macbook air cannot start up today;

Hello,

My Macbook Air cannot start up today! when I turn it on I could hear a start up  chime, and see a light and apple logo and fan that is running. But it gets back to sleep!

 

Would you pease help me to fix it please?

 

Thank you in advance,

 

Rashideh Mehr

MacBook Air

Posted on May 3, 2014 10:32 AM

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rashideh

Q: My macbook air cannot start up today;

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  • by sterling r,

    sterling r sterling r May 5, 2014 12:48 PM in response to rashideh
    Community Specialists
    May 5, 2014 12:48 PM in response to rashideh

    Hello Rashideh,

     

    It sounds like you computer appears to start, then unexpectedly shuts off again. I do not know if you have tried them, but I would use these steps from the article you came from:

     

    1. Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
    2. Reset the SMC.
    3. If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).

     

    You can also try a Safe Boot to see if that loads successfully before you go with step 3.

     

    OS X: What is Safe Boot, Safe Mode?

    http://support.apple.com/kb/ht1564

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling