HT201472: If your iPhone, iPad, or iPod touch is lost or stolen
Learn about If your iPhone, iPad, or iPod touch is lost or stolen
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Helpful answers
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May 5, 2014 6:09 AM in response to Eltitiramirezby sterling r,Hello Eltitiramirez,
It sounds like you are unable to unlock your phone after putting it into Lost mode, because the screen is blue. I would reset the phone with this:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
That should force the phone to restart, so you can enter the passcode to get the phone out of Lost mode.
Thank you for using Apple Support Communities.
All the very best,
Sterling
