HT201472: If your iPhone, iPad, or iPod touch is lost or stolen

Learn about If your iPhone, iPad, or iPod touch is lost or stolen
Eltitiramirez

Q: I press lost mode to find my iPhone 4s but my wife find it but it look like is blanck and donot do anything what ca i do

I lost my iPhone 4s I press Vito find my iPhone but wife find it but is look like is lock the screen is blue

iPhone 4S, iOS 7.1

Posted on May 3, 2014 11:29 AM

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Q: I press lost mode to find my iPhone 4s but my wife find it but it look like is blanck and donot do anything what ca i do

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  • by sterling r,

    sterling r sterling r May 5, 2014 6:09 AM in response to Eltitiramirez
    Community Specialists
    May 5, 2014 6:09 AM in response to Eltitiramirez

    Hello Eltitiramirez,

     

    It sounds like you are unable to unlock your phone after putting it into Lost mode, because the screen is blue. I would reset the phone with this:

     

    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

    From: Turn your iOS device off and on (restart) and reset

              http://support.apple.com/kb/ht1430

     

     

    That should force the phone to restart, so you can enter the passcode to get the phone out of Lost mode.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling