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Ratko Vranes

Q: Navigon won't let me make in-app purchases.

It gives me an error that it can't connect to the store and that's it...

iPad 2, iOS 7.1

Posted on May 3, 2014 12:36 PM

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Q: Navigon won't let me make in-app purchases.

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  • by jason269,

    jason269 jason269 May 5, 2014 11:57 AM in response to Ratko Vranes
    Community Specialists
    May 5, 2014 11:57 AM in response to Ratko Vranes

    Hello, Ratko Vranes. 

     

    Thank you for visiting Apple Support Communities.

     

    First, try forcing all applications to close and power cycle the device.  Test the results after processing these steps. 

     

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

     

    If the issue persists, here are some helpful troubleshooting steps when experiencing issues with the iTunes Store.

     

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

    Cheers,

     

    Jason H.