Unable to Register my iPhone 5s

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Unable to Register my iPhone 5s

I got a new iPhone 5s last week. While creating an Apple ID I mistakenly entered a wrong aplhabet for my email id. I realised it later and deleted the account and created a new account with my right email id. Now when I tried to register my phone with its Serial Number on supportprofile.apple it shows as this device is registered with another account. Because of this I cannot download the Initial Free Apps given by Apple for New Purchaces, which I forgot to do in the beginning. Please advice. Thanks.

iPhone 5s, iOS 7.1.1

Posted on May 3, 2014 12:27 PM

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Answer 1

judysings

Community Specialist

May 5, 2014 6:22 AM in response to Doconapple

Hi Doconapple,

Welcome to the Support Communities!

Sorry to hear you are having some frustrations getting your Apple ID account set up for your new iPhone. I'm going to include some information below on how to update your Apple ID. I'm also including a link to our Apple ID Security team, who can help you with this and link the serial number of your device to the correct Apple ID.

Frequently asked questions about Apple ID

http://support.apple.com/kb/HT5622

Apple ID: Changing your Apple ID

http://support.apple.com/kb/HT5621

Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID", and sign in.

In the "Apple ID and Primary Email Address section," click Edit.

Enter the email address you want to use, then click Save Changes. Apple will send a verification email to that address.

Open the email from Apple, then click Verify Now in the email.

When the My Apple ID page opens, sign in with your renamed Apple ID.

After you see a message indicating that verification is complete, remember to update all of the stores and services that you use with your Apple ID.

Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699

I hope this information helps ....

- Judy

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