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My iPad Air 7.1 has no sound only headphone sound

Have tried to change all the settings, plugged in the headphones and unplugged them again (multiple times) still have no sound, any ideas?

iPad Air Wi-Fi, iOS 7.1.1

Posted on May 3, 2014 1:21 PM

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Posted on May 3, 2014 1:27 PM

Just to be absolutely sure .....


1. If you have no sound at all, even in the Music App, try rebooting the iPad.


Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.


2. If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.


If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


If you have the side switch set to lock screen rotation then the system sound control is in the control center if you are running iOS 7. Swipe up from the bottom of the screen to get to control center . Tap on the bell icon and system sounds will return.


If you are running iOS 5 or iOS 6, the system sound control is in the task bar at the bottom. Double tap the home button and swipe all the way to the right in the task bar to get to the speaker icon on the left side. Tap on that and the sounds will return.


If you have the side switch set to mute system sounds, then the screen lock can be accessed in the same manner as described above.


This support article from Apple explains how the side switch works.

http://support.apple.com/kb/HT4085


3. Try resetting all settings. Settings>General>Reset>Reset all settings. No data will be lost but you will have to enter all of the device settings again.


4. If you still have no sound, try cleaning the dock connector opening of the iPad with a soft brush and just a little bit of rubbing alcohol.

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Question marked as Best reply

May 3, 2014 1:27 PM in response to Ads96

Just to be absolutely sure .....


1. If you have no sound at all, even in the Music App, try rebooting the iPad.


Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.


2. If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.


If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


If you have the side switch set to lock screen rotation then the system sound control is in the control center if you are running iOS 7. Swipe up from the bottom of the screen to get to control center . Tap on the bell icon and system sounds will return.


If you are running iOS 5 or iOS 6, the system sound control is in the task bar at the bottom. Double tap the home button and swipe all the way to the right in the task bar to get to the speaker icon on the left side. Tap on that and the sounds will return.


If you have the side switch set to mute system sounds, then the screen lock can be accessed in the same manner as described above.


This support article from Apple explains how the side switch works.

http://support.apple.com/kb/HT4085


3. Try resetting all settings. Settings>General>Reset>Reset all settings. No data will be lost but you will have to enter all of the device settings again.


4. If you still have no sound, try cleaning the dock connector opening of the iPad with a soft brush and just a little bit of rubbing alcohol.

May 3, 2014 1:37 PM in response to Demo

Sorry, should of said this everything I attempted in the first post. I've tried all of this, jack doesn't seem to be dirty, but cleaned it still. Wondered if it was a hardware issue and I need a repair. Do you advise I return the ipad back to the shop and explain my problem to them?

May 3, 2014 1:53 PM in response to Ads96

Sometimes it can be the dock connector opening and not the headphone jack that is dirty. I was suggesting cleaning that part of the iPad - not the headphone jack.


You sort of make it sound like you had your iPad repaired. If so, you probably should take it back to the shop and let them have a look at it - or am I misreading what you are saying?

My iPad Air 7.1 has no sound only headphone sound

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