Hi, my wife's phone will not connect to the wifi. It's a 5c bought today an displays mobile network in settings as opposed to cellular as displayed on my phone also bought today - please help

Hello, Brendanday.

Thank you for visiting Apple Support Communities.

If you are able to connect to your network but are not receiving internet, you may be experiencing a self-assigned IP address. Try power cycling your router and testing the results. If the issue persists, I would recommend going through all of the steps in the article below.

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/ts1398

Cheers,

Jason H

What do you mean by mobile as opposed to cellular?

Brendanday wrote:

Brand new 5c will not connect to wifi. Displays mobile network as opposed to cellular is this anything to do with it ?

Was it bought directly from Apple? From a supported carrier? From an independent, non-Apple shop?

Cellular data should not be related to WiFi, but in Settings you do not have the 3rd choice in the list as "Cellular"? Is that what you mean?

For fixing WiFi, start by rebooting your router - remove all power from it for about 15 seconds. Even if every other device in the household works.