PositivET

Q: iPhone 4S 3G network constantly disconnecting

My iphone has iOS 7.1.1 and it constantly disconnects from the 3G network. I have perfect coverage, the problem is not my network provider. None of the apps can connect. The 3G works whenever it wants and it is really frustrating because  i have to refresh 9-10 times to load a page in Safari . I've restored the iphone and reset the network settings , nothing works. Any ideas ?

iPhone 4S, iOS 7.1.1

Posted on May 3, 2014 2:32 PM

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Q: iPhone 4S 3G network constantly disconnecting

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  • by mario49,

    mario49 mario49 May 5, 2014 11:07 AM in response to PositivET
    Community Specialists
    May 5, 2014 11:07 AM in response to PositivET

    Hey PositivET,

     

    Thanks for using Apple Support Communities.

     

    This article will help you troubleshoot these cellular data issues on your iPhone

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    Have a nice day,

    Mario