Software install loop with Epson R200

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Level 1

5 points

Software install loop with Epson R200

Hi. Recently got my first Mac, iMac equipped with Mavericks, and I have an issue using an Epson R200 printer. The printer works most of the time, but each time I print, the printer icon displays the "!" symbol, and if I click on it the following error is displayed:

If I choose "Install" it appears to be installing but I still get the same error each time I print.

Also, sometimes erronious errors are displayed such as "paper not installed correctly", even though the printer seems to be functioning.

Thanks a lot for any help.

Gary

iMac, OS X Mavericks (10.9.1)

Posted on May 3, 2014 6:08 PM

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Answer 1

May 3, 2014 6:35 PM in response to grbenny

Gary .. congrats on your first Mac 🙂

Your proflie indicates your new iMac has v10.9.1 installed?

If that is correct, update your software to v10.9.2.

Click your Apple  menu (top left in your screen).

From the drop down menu click Software Update.

Restart your iMac after the update(s) are installed then download and the driver for you printer > Epson Stylus Photo R200, Drivers & Downloads - Technical Support - Epson America, Inc.

Then open System Preferences > Printers & Scanners > Print then click + to add the printer.

BTW, there's an easy way to make sure OS X updates are downloaded and installed when available.

Open System Preferences > App Store then select:

Automatically check for updates

Download newly available updates in the background

Install system data files and security updates

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Answer 2

grbenny Author

Level 1

5 points

May 3, 2014 7:01 PM in response to Carolyn Samit

Hi Carolyn,

Thanks for the help and the congrats. I really am enjoying the iMac. Having been a Windows user since the mid-90's, using the PC was always sort of a utilitarian experience. The Mac actually seems to be fun!

I thought I had kept up on all the updates, and when i checked I found that I do have 10.9.2 Installed. I also have the Preferences options selected that you recommend.

This is sort of a strange problem. It has persisted since I first attached the printer shortly after I purchased the iMac mid January, and hasn't changed through all of the software updates.

Maybe I should try uninstalling the drivers and starting over?

Thanks a lot,

Gary

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Answer 3

Linc Davis

Level 10

209,547 points

May 3, 2014 11:01 PM in response to grbenny

OS X Mavericks: Reset the printing system

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Answer 4

May 5, 2014 12:13 PM in response to grbenny

To get past the software update issue, deletethe printer, the /Library/Printer/EPSON and the /Library/Caches/Epson/ folders and then try software update again. If that fails, download the entire Epson software package here:

http://support.apple.com/kb/DL1398

Hope this helps.

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Answer 5

grbenny Author

Level 1

5 points

May 11, 2014 5:05 PM in response to John Blanchard1

Thanks everyone for the help. I have deleted the printer and reinstalled but still have the same issue. i'm thinking maybe this printer is so old the drivers aren't supported anymore. I recently heard on one of the Mac podcasts other people were having trouble with getting drivers for older printers.

At least the printer works for the most part. Just annoying errors. May resort to getting a new printer. Could use a new scanner anyway. Might be a good excuse!

I'm kind of hesitant to install the whole epson package. I had trouble with that on the Windows system when I first purchased the printer, and it was fairly new technology at the time.

Thanks again.

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Answer 6

May 12, 2014 10:10 AM in response to grbenny

The printer is supported:

http://support.apple.com/kb/HT3669?viewlocale=en_US

There's a file in the /Library/Printer/EPSON that's not getting overwritten when you install. Deleting that folder allows the installer to install everything needed. Deleting the printer is not sufficient. If you don't want to install the whole package, delete that folder and rerun software update.

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Answer 7

grbenny Author

Level 1

5 points

Jun 2, 2014 9:14 PM in response to John Blanchard1

Thanks for the help. I deleted the printer from library>printers> and restarted the printer again. I didn't actually see any software update options and didn't have to install anything, but this time the thing worked! No weird errors, no more continual software updates.

So you know, I did attempt to access the folders you suggested, but in library>printers there were no folders, just the two icons for the available printers. I moved the R200 to the trash. I then attempted to access the Epson folder in library>caches>epson, but there were no Epson folders there. Possibly was removed when I deleted the printer again?

Anyway, third - or fourth or fifth - attempt seemed to get it done.

Thanks a lot,

Gary

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Answer 8

Jun 3, 2014 7:45 AM in response to grbenny

grbenny wrote:

So you know, I did attempt to access the folders you suggested, but in library>printers there were no folders, just the two icons for the available printers.

I am glad you got it working.

There is a difference between ~/Library/Printers and /Library/Printers.

/Library/Printers is where the drivers are stored. ~/Library/Printers is in your home directory, and this is where the printer proxies (available printers that have been opened) are stored.

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Answer 9

grbenny Author

Level 1

5 points

Jun 3, 2014 3:42 PM in response to John Blanchard1

Hi John,

I still don't know my way around the Mac file system all that well. Not sure what I'm navigating to exactly! "~/Library"?

If I start at "Macintosh HD", I can see the following:

Macintosh HD/System/Library/Printers/Libraries

This doesn't appear to be the correct folder based on what's in it. Can you show the entire filepath to get to the files/libraries that would need to be deleted?

Thanks,

Gary

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Answer 10

Jun 3, 2014 3:57 PM in response to grbenny

Hi Gary,

The difference in paths can be shown by using Terminal. At the prompt in Terminal:

1) open ~/Library/Printers

vs

2) open /Library/Printers

The path you used above is /System/Library.

I hope this helps.

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