my iPhone won't turn on and I'm bringing it into apple tomorrow. it is cracked. am i still eligible for a trade in for a new phone?

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my iPhone won't turn on and I'm bringing it into apple tomorrow. it is cracked. am i still eligible for a trade in for a new phone?

I can hear (example: can hear screen shot) but I can not see anything on the screen. I have had people call me, and I can hear that, but I can not answer. This all started when I opened a link I had on my phone. After opening the link, the screen turned white. After this, I put my phone to sleep for about 10 seconds. After this it will not turn on. I'm brining it into apple tomorrow, but I am unaware if I am still elligible to get a new phone. The only damage is that the back is cracked. If anyone can answer my question, it would be a big help.

iPhone 4, iOS 7

Posted on May 3, 2014 5:29 PM

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Answer 1

May 3, 2014 5:33 PM in response to dkassitas

You need to ask the personnel at the Apple Store. Their call is the final call on the matter. Don't go in with false expectations and risk looking like an idiot because of something you were told by strangers on the internet.

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