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VIA4321
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Q: Push email from AOL not working since IOS7.1 update?

As usual updated all idevices once notification received, only problem is my AOL email no longer pushes the data and I no longer receive notifications of new mail until it is "fetched" either by a timed fetch or by opening the mail app.

This applies to all my devices iPad Air, iPhone 5s and iPad mini.

Annoying!

Tried resetting the account and playing with the push and fetch settings, currently set to push with fetch set to 15 minutes.

iPhone 5s, iOS 7.1.1, Effects ipad after update also

Posted on May 4, 2014 5:55 AM

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VIA4321

Q: Push email from AOL not working since IOS7.1 update?

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  • by EmBee82,

    EmBee82 EmBee82 May 4, 2014 6:43 AM in response to VIA4321
    Level 1 (0 points)
    May 4, 2014 6:43 AM in response to VIA4321

    Same Problem here since some days. But I don't have 7.1 but 7.04 on all devices, so it's not an 7.1 problem.

  • by badgerfan84,

    badgerfan84 badgerfan84 May 4, 2014 9:24 AM in response to VIA4321
    Level 1 (0 points)
    May 4, 2014 9:24 AM in response to VIA4321

    Have tried to restore my iPad mini running iOS 7.1.1 from a backup.  AOL Push email was working correctly at the time I backed up the iPad.  Still no luck.  AOL must have changed something to break the feature.

     

    I have also tried:

    - Hard reboot of the ipad

    - Deleting and adding back the accounts

     

    I notice that if I toggle the Push setting, under Settings, Mail Contacts Calendar, Fetch New Data, that my ipad will generate notifications of new mail pending in the account.  However, this is a one time fix only.  After that no more notifications.

  • by Mav75,

    Mav75 Mav75 May 5, 2014 5:03 AM in response to VIA4321
    Level 1 (0 points)
    May 5, 2014 5:03 AM in response to VIA4321

    Pushes seemed to work fine for me up until this past weekend. I have iOS 7.1.1.  Is it possible this is just an intermittent problem, or has anyone been having this problem since the iOS 7.1.1 release?

  • by badgerfan84,

    badgerfan84 badgerfan84 May 5, 2014 5:27 AM in response to Mav75
    Level 1 (0 points)
    May 5, 2014 5:27 AM in response to Mav75

    Yes, it was this past Thursday, 5/1/14, when I noticed that AOL push stopped working.  Push notifications for iCloud email still working for me.  I don't think this issue is iOs 7.1.1 related for this reason.  Am thinking its on the AOL side since restoring my backup from the time when push was working didn't fix the situation.

  • by Beav's Balding Bagels,

    Beav's Balding Bagels Beav's Balding Bagels May 5, 2014 7:38 AM in response to VIA4321
    Level 1 (0 points)
    May 5, 2014 7:38 AM in response to VIA4321

    I have to say that this is THE MOST FRUSTRATING this that can happen as I need my phone to puch e-mail from all my accounts and for it NOT to do this as a result of the update makes my phone a glorified brick!  I did what the other posters suggested and nothing works......WHAT ARE YOU GOING TO DO APPLE???

  • by VIA4321,

    VIA4321 VIA4321 May 5, 2014 8:59 AM in response to Beav's Balding Bagels
    Level 1 (0 points)
    May 5, 2014 8:59 AM in response to Beav's Balding Bagels

    AOL still not working, but reading the comments looks like the finger of blame is pointing towards AOL and probably just a coincedence it happened around the same time as the IOS7.1.1 update.

    So far I have had to put up with cancelling the push option and relying upon a fetch scheduled for every 15mins. will have to see how that goes.

    Anyone contacted AOL?

  • by Beav's Balding Bagels,

    Beav's Balding Bagels Beav's Balding Bagels May 5, 2014 9:20 AM in response to VIA4321
    Level 1 (0 points)
    May 5, 2014 9:20 AM in response to VIA4321

    Actually it is happening on ALL e-mail accounts as my AOL, Gmail and Exchange mail is affected.

  • by IdrisSeabright,

    IdrisSeabright IdrisSeabright May 5, 2014 9:24 AM in response to Beav's Balding Bagels
    Level 9 (59,729 points)
    iPhone
    May 5, 2014 9:24 AM in response to Beav's Balding Bagels

    Beav\'s Balding Bagels wrote:

     

    Actually it is happening on ALL e-mail accounts as my AOL, Gmail and Exchange mail is affected.

    Gmail hasn't supported push on iOS devices since, I believe, last January unless you have the Gmail app.

  • by Beav's Balding Bagels,

    Beav's Balding Bagels Beav's Balding Bagels May 5, 2014 9:39 AM in response to IdrisSeabright
    Level 1 (0 points)
    May 5, 2014 9:39 AM in response to IdrisSeabright

    Sure they have!  I have had my iPhone since Jan and my gmail (as a gmail e-mail account) has always pushed to my iPhone!

  • by pdroth,

    pdroth pdroth May 5, 2014 9:39 AM in response to Beav's Balding Bagels
    Level 5 (5,104 points)
    May 5, 2014 9:39 AM in response to Beav's Balding Bagels

    Gmail does NOT push to iPhone, UNLESS it's setup as an exchange account.

  • by Beav's Balding Bagels,

    Beav's Balding Bagels Beav's Balding Bagels May 5, 2014 9:50 AM in response to pdroth
    Level 1 (0 points)
    May 5, 2014 9:50 AM in response to pdroth

    No.  My gmail is setup as a SMTP mail server and worked like a charm UNTIL the software update.

  • by pdroth,

    pdroth pdroth May 5, 2014 9:55 AM in response to Beav's Balding Bagels
    Level 5 (5,104 points)
    May 5, 2014 9:55 AM in response to Beav's Balding Bagels

    That has nothing to do with being Push or not.  

     

    I think you need to check your mail settings - gmail should be fetching.   You might not have it set.

  • by Templeton Peck,

    Templeton Peck Templeton Peck May 5, 2014 9:58 AM in response to Beav's Balding Bagels
    Level 9 (62,070 points)
    May 5, 2014 9:58 AM in response to Beav's Balding Bagels

    Beav\'s Balding Bagels wrote:

     

    No.  My gmail is setup as a SMTP mail server

     

    Umm..no it isn't.  The SMTP server is the server(s) at Google that send every gmail users emails.  They do not reside on your phone therefore have nothing to do with push being enabled or not.

  • by Beav's Balding Bagels,

    Beav's Balding Bagels Beav's Balding Bagels May 5, 2014 10:02 AM in response to pdroth
    Level 1 (0 points)
    May 5, 2014 10:02 AM in response to pdroth

    You are correct as let me allign the termonology.  All my e-mail accounts are set to "Fetch New Data" via a "push" (where push means the data will push to the iPhone from the server where possible), EXCEPT for Gmail which is a "Fetch" (polling every 15 min).  Now with that said; this all worked like a charm BEFORE the software update.  Now none of my e-mail accounts will "Fetch" via a push or "Fetch" every 15 min for gmail.  You have to go to the email account and drag down to update in order to get new mail.