TS2755: If you can't send or receive messages with your iOS device
Learn about If you can't send or receive messages with your iOS device
-
All replies
-
Helpful answers
-
May 6, 2014 7:11 AM in response to Patey69by sterling r,Hey there Patey69,
It sounds like you are able to send iMessages, but your recipient is not getting them. I would recommend using these iMessage troubleshooting steps from the following article on your phone first:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
- Restart your device.
- Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
- Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
- Make sure that the contact you're trying to send a message to is registered with iMessage.
- If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
- If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
- Back up and restore your device as new.
If the same symptoms persist, I would recommend that this recipient try them as well, if it is only happening with one contact.
Thank you for using Apple Support Communities.
Cheers,
Sterling
