TS2755: If you can't send or receive messages with your iOS device

Learn about If you can't send or receive messages with your iOS device
Patey69

Q: I can text perfectly, but iMessage isn't working. It says "delivered" but receipent doesn't receive it. Any help?

Need help, really making me mad. Time for an upgrade and Samsung is starting to look good

iPhone 4S

Posted on May 4, 2014 6:00 AM

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Q: I can text perfectly, but iMessage isn't working. It says "delivered" but receipent doesn't receive it. Any help?

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  • by sterling r,

    sterling r sterling r May 6, 2014 7:11 AM in response to Patey69
    Community Specialists
    May 6, 2014 7:11 AM in response to Patey69

    Hey there Patey69,

     

    It sounds like you are able to send iMessages, but your recipient is not getting them. I would recommend using these iMessage troubleshooting steps from the following article on your phone first:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

    1. Restart your device.
    2. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

    If the same symptoms persist, I would recommend that this recipient try them as well, if it is only happening with one contact.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling