kvance83

Q: Requirement to enter passcode every 48 hours

i use the touch id function on my iPhone 5s but am required to enter the passcode every 48 hours. is this normal and can it be turned off?

iPhone 5s, iOS 7.1.1

Posted on May 4, 2014 7:58 AM

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Q: Requirement to enter passcode every 48 hours

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  • by spraydust,

    spraydust spraydust Nov 14, 2015 3:29 AM in response to SuperflyMD
    Level 1 (0 points)
    Nov 14, 2015 3:29 AM in response to SuperflyMD

    I like your diagnosis. I think your phone IS haunted. I have to report to all concerned parties that my phone stil hasn't behaved badly since I did the soft reset.

  • by Doddsyuk,

    Doddsyuk Doddsyuk Nov 14, 2015 4:10 AM in response to spraydust
    Level 1 (0 points)
    Nov 14, 2015 4:10 AM in response to spraydust

    there is no pattern to it, it's random, just because you haven't had the issue since you soft reset your phone doesnt mean it's a fix, others have reported trying this and it still happens. Based on your logic, I could say doing nothing is a fix cos since I did nothing to try and fix it the other day it hasn't happened since.

     

    I would say the most likely cause of this is some incorrect logic in the code that decides that it's 48hrs since you used your phone and the fix will be a software update.

  • by _RomMon,

    _RomMon _RomMon Nov 14, 2015 4:43 AM in response to kvance83
    Level 1 (0 points)
    Nov 14, 2015 4:43 AM in response to kvance83


    Just to mark this for reference.

    Observed this behavior as well today for the first time (realizing it probably happening for a bit longer).

    I have only read a little of this thread (just the first two pages, and last two partially).

    (did install a few apps involving touch ID support, (e.g. Paypal) is that related?)

  • by Chris CA,

    Chris CA Chris CA Nov 14, 2015 10:32 AM in response to _RomMon
    Level 9 (79,677 points)
    iTunes
    Nov 14, 2015 10:32 AM in response to _RomMon

    _RomMon wrote:

    did install a few apps involving touch ID support, (e.g. Paypal) is that related?)

    No. It seels to be an issue with iOS, not necessarily anything the user did. And then only sometimes with some users.

    I have not had this issue iPhone 6 & iOS 9.1

  • by Ubisububi,

    Ubisububi Ubisububi Nov 16, 2015 5:10 PM in response to Chris CA
    Level 1 (0 points)
    Nov 16, 2015 5:10 PM in response to Chris CA

    I too, am having this problem on my iPad, although it's not happening on my iPhone. It started very recently after one of the OS9 patches. It is not due to a profile or a work-related email account (I am retired so no work content on either device). Lastly, although mine is only a 4-digit passcode, it's still annoying and not working as intended.

     

    <Edited by Host>

  • by Chris CA,

    Chris CA Chris CA Nov 16, 2015 5:07 PM in response to Ubisububi
    Level 9 (79,677 points)
    iTunes
    Nov 16, 2015 5:07 PM in response to Ubisububi

    Please  quit trolling.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 16, 2015 5:17 PM in response to Ubisububi
    Level 8 (38,305 points)
    Mac OS X
    Nov 16, 2015 5:17 PM in response to Ubisububi

    Ubisububi wrote:

     

    I too, am having this problem on my iPad, although it's not happening on my iPhone. It started very recently after one of the OS9 patches. It is not due to a profile or a work-related email account (I am retired so no work content on either device). Lastly, although mine is only a 4-digit passcode, it's still annoying and not working as intended.

    • It's not an iOS 9 problem, because people reported it with iOS 8.4 (in this very thread)
    • It isn't due to a profile on YOUR PHONE, but it very well could be for other users
    • Yes, it's annoying
    • Yes, it is not working as intended.

    Is there anything else to discuss about it? All of the reasonable troubleshooting attempts have already been posted in this thread, and none of them have solved it.

     

    Regarding the "annoying" factor, in every software product there are bugs. One of the jobs in managing bugs is triage. A way of thinking about bugs is to classify them. A company I worked for used four levels:

    • Critical: The function is unusable
    • Severe: The function is unusable as intended, but has a workaround, or it's possible to live with it in a degraded mode
    • Annoying: The function works, but in a way that makes extra work for the user
    • Interesting: It's an oddity that doesn't cause any harm, but it shouldn't work that way
    Apple has many more levels than this, but the principle is the same. Deal with the Critical and Severe bugs first; fix the Annoying and Interesting as time permits. This one isn't stopping anyone from using their phone. There have been bugs with iOS 9.0 that DID prevent people from using their devices. iOS 9.0.2 fixed that one, very quickly. There is a current Severe bug that affects millions of people, but does have a workaround: email messages from POP accounts lose their content a few days after receipt and display "this message has not been downloaded from the server." Users have lost years of email history, unrecoverably. The workaround is to use an email app from the app store, instead of Apple Mail. The fix for that has not been released yet, but hopefully will be Real Soon Now. I'm sure the "48 hour" issue will be fixed, but it isn't as high a priority because it doesn't prevent anyone from using their phone or iPad and doesn't interfere with a critical function of the phone.

     

  • by Ubisububi,

    Ubisububi Ubisububi Nov 16, 2015 5:39 PM in response to Lawrence Finch
    Level 1 (0 points)
    Nov 16, 2015 5:39 PM in response to Lawrence Finch

    Sorry...

     

    I agree with you. There is nothing more to discuss. I was just frustrated when I tried to read through this thread and found it clogged with so many useless posts by the same guy.

     

    I'm surprised that this is not an iOS 9 issue, though. Thanks for that insight.

  • by Chris CA,

    Chris CA Chris CA Nov 16, 2015 5:43 PM in response to Ubisububi
    Level 9 (79,677 points)
    iTunes
    Nov 16, 2015 5:43 PM in response to Ubisububi

    Skip over posts you find useless.

  • by Cool Games,

    Cool Games Cool Games Nov 17, 2015 1:07 PM in response to Chris CA
    Level 1 (0 points)
    Nov 17, 2015 1:07 PM in response to Chris CA

    Any one look at diagnostics.

    I get lots of Core Time crashes.


    And I just needed to enter pass code before 48 usage but no crash was reported so I may be off target.

    Now on IOS 9.1 so this last message not current IOS.

    Diagnostics are at Settings > Privacy > Diagnostics & Usage

    I am not a developer so also no clue what it means.


    {"os_version":"iPhone OS 9.0.2 (13A452)","bug_type":"156","timestamp":"20151011 20:13:11.11 0400"}

    Date:20151011201311

    Incident ID:A39E2FB8E631437BA6B36DA1AE6B6A32

    Hardware Model: iPhone6,1

    OS Version: iOS 9.0.2 (13A452)

    System ID:

    20151010 20:11:38 0400 timed[58]: type:21;rtc_s:65688683.530395;mach:945837263115


    image1.PNG

  • by spraydust,

    spraydust spraydust Nov 17, 2015 1:56 PM in response to Lawrence Finch
    Level 1 (0 points)
    Nov 17, 2015 1:56 PM in response to Lawrence Finch

    Update for you on the 48 hour password issue. Well I had thought the soft reset had actually worked. Alas NO. It happened again this morning. Guess I'll report back to AppleCare with my open ticket.

  • by Cool Games,

    Cool Games Cool Games Nov 17, 2015 2:06 PM in response to spraydust
    Level 1 (0 points)
    Nov 17, 2015 2:06 PM in response to spraydust

    As per Apple Chat...

    Seems to indicate restore only after ERASE DEVICE and add Setup Assistant.

    I am trying the Backup then Restore with iTunes 12.3.1.23 on El Capitan 10.11.1

    Wish me luck !

     

     

    "Marcus:
    I would suggest to attempt to restore the device. To restore using iTunes

    Connect your device to the computer that you stored your backup on. Open iTunes. Click restore and wait for the process to finish. The only way to restore from an iCloud backup is through the Setup Assistant. To get to the Setup Assistant on a device you already set up, you'll need to erase all the content on your device(Opens in new window)(Opens in new window) and set it up again."

  • by PEsteves,

    PEsteves PEsteves Nov 19, 2015 3:32 AM in response to kvance83
    Level 1 (4 points)
    Nov 19, 2015 3:32 AM in response to kvance83

    I too join all of you... it happened to me this morning when I got up. The last unlock on my iPhone 6 was about 8 hours earlier... am on 9.1 and it is a private phone with no other profile hang ups. One worry is whether it could be malware or an external request to go past the security of the phone? This is my worry, can manage the bug if it is really a bug till it is sorted.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 19, 2015 3:38 AM in response to PEsteves
    Level 8 (38,305 points)
    Mac OS X
    Nov 19, 2015 3:38 AM in response to PEsteves

    If your phone is not jailbroken it is not malware. It appears to be a very elusive bug.

  • by PEsteves,

    PEsteves PEsteves Nov 19, 2015 3:49 AM in response to Lawrence Finch
    Level 1 (4 points)
    Nov 19, 2015 3:49 AM in response to Lawrence Finch

    Thank you for the assurance.

     

    Mine is not Jailbroken.

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