kvance83

Q: Requirement to enter passcode every 48 hours

i use the touch id function on my iPhone 5s but am required to enter the passcode every 48 hours. is this normal and can it be turned off?

iPhone 5s, iOS 7.1.1

Posted on May 4, 2014 7:58 AM

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Q: Requirement to enter passcode every 48 hours

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  • by spraydust,

    spraydust spraydust Nov 1, 2015 8:22 AM in response to 850T5
    Level 1 (0 points)
    Nov 1, 2015 8:22 AM in response to 850T5

    if I get a spare hour I might call AppleCare     I hope the cure isn't RESET!! Again!

  • by iZian,

    iZian iZian Nov 1, 2015 8:32 AM in response to spraydust
    Level 1 (94 points)
    iPhone
    Nov 1, 2015 8:32 AM in response to spraydust

    I Wonder if just restarting the phone will help.

    I have not noticed any pattern. I'm guessing that there's one of 2 things going on. An internal counter keeping track of time since last unlock and the unlock events aren't being fired properly because something crashed. Or the unlocks are time stamped and are being done so incorrectly.

  • by rschissler,

    rschissler rschissler Nov 1, 2015 8:39 AM in response to spraydust
    Level 1 (4 points)
    iPhone
    Nov 1, 2015 8:39 AM in response to spraydust

    spraydust wrote:

     

    if I get a spare hour I might call AppleCare     I hope the cure isn't RESET!! Again!

    Ok, you've just been drafted!  Let us know what they say.  Maybe they are clueless too.

  • by spraydust,

    spraydust spraydust Nov 1, 2015 12:03 PM in response to rschissler
    Level 1 (0 points)
    Nov 1, 2015 12:03 PM in response to rschissler

    OOkay this is what I learned.

    do a soft reset by holding the home key and the lock key together until the apple logo appears- then release. If that doesn't work (and we won't know until the next time) then apple may have come up with a bug fix.

    There  an Open Ticket out on the issue because Apple have noticed that there is a problem.  

  • by Jase4772,

    Jase4772 Jase4772 Nov 3, 2015 1:06 AM in response to spraydust
    Level 1 (0 points)
    Nov 3, 2015 1:06 AM in response to spraydust

    Hi,

     

    Might as well add to the thread.

     

    Just had this 48 hour thing appear myself. Regular iPhone user (not corporate), existing 4 digit passcode, iPhone was used last night and this morning it's come up with this message.

     

    Currently running 9.1.

  • by spraydust,

    spraydust spraydust Nov 3, 2015 4:41 AM in response to Jase4772
    Level 1 (0 points)
    Nov 3, 2015 4:41 AM in response to Jase4772

    I Did the soft reset and although it's only been a few days it hasn't happened again. Yet!!!

  • by ratbatblue,

    ratbatblue ratbatblue Nov 3, 2015 4:59 AM in response to joelSC
    Level 1 (0 points)
    Nov 3, 2015 4:59 AM in response to joelSC

    I don't think this is an iOS 9 thing.  I've seen it twice: once several months ago, while still on iOS 8.x.x, and once this morning, on 9.1.  My iPhone 6+ is going on a year old.  It's not linked to any corporate network or Exchange server.  It's purely a personal phone.  I have a complex passcode and, like seemingly every other affected user here, I'm in and out of the phone many times each day.  I haven't changed the passcode or restored the phone or taken any other unusual action.  The only thing the two times I've run into this bug have in common is that both times, I put the phone on the charger with a relatively high percentage of charge still on the battery and left it on the charger all night.  It's ALMOST as though the OS doesn't like being "overcharged".  I know that the OS isn't what gets charged and I also know that thinking this bug has something to do with a battery that can't actually be overcharged is grasping at straws big time, but I also know for sure that nothing Apple offers in the way of explanation applies to me or my phone.  I'll be as interested as the rest of you to see what the issue was, if we ever find out.

  • by spraydust,

    spraydust spraydust Nov 3, 2015 5:10 AM in response to ratbatblue
    Level 1 (0 points)
    Nov 3, 2015 5:10 AM in response to ratbatblue

    iit's happened to me twice. Several months ago and two days ago. Same as you -- using a different OS and my old iPhone 6 versus my two week old iPhone 6 (replacement). I always use my finger print and I always charge my iPhone overnight.

    TRy the soft reset and it may never happen ever again

  • by rschissler,

    rschissler rschissler Nov 3, 2015 7:41 AM in response to ratbatblue
    Level 1 (4 points)
    iPhone
    Nov 3, 2015 7:41 AM in response to ratbatblue

    ratbatblue wrote:

     

    I don't think this is an iOS 9 thing.  I've seen it twice: once several months ago, while still on iOS 8.x.x, and once this morning, on 9.1.  My iPhone 6+ is going on a year old.  It's not linked to any corporate network or Exchange server.  It's purely a personal phone.  I have a complex passcode and, like seemingly every other affected user here, I'm in and out of the phone many times each day.  I haven't changed the passcode or restored the phone or taken any other unusual action.  The only thing the two times I've run into this bug have in common is that both times, I put the phone on the charger with a relatively high percentage of charge still on the battery and left it on the charger all night.  It's ALMOST as though the OS doesn't like being "overcharged".  I know that the OS isn't what gets charged and I also know that thinking this bug has something to do with a battery that can't actually be overcharged is grasping at straws big time, but I also know for sure that nothing Apple offers in the way of explanation applies to me or my phone.  I'll be as interested as the rest of you to see what the issue was, if we ever find out.

    To me, it doesn't make any sense how charging could have anything to do with it.

     

    I'm going to try the soft reset soon.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 3, 2015 8:29 AM in response to ratbatblue
    Level 8 (38,305 points)
    Mac OS X
    Nov 3, 2015 8:29 AM in response to ratbatblue

    It has nothing to do with charging or not charging. the 2 times it has happened on my iPad the device hadn't been charged for several days.

  • by PollieXmas,

    PollieXmas PollieXmas Nov 6, 2015 1:45 AM in response to Anne Mc
    Level 1 (4 points)
    Nov 6, 2015 1:45 AM in response to Anne Mc

    Hi Anne,

     

    Yes, I also noticed that most of the time it happens the keyboard is also unresponsive. I do not have to reboot, but have to use the power button to switch the screen off and then on again. Sometimes I have to do this a few times before the keyboard becomes useable enough for me to enter the passphrase.

     

    By unresponsive, I mean that it might allow a few keys and then get stuck. Sometimes it eventually allows typing again, but most of the time it happens I just switch off the screen and try again.

     

    I have not had the keyboard issue on 9.1.3 yet and I have an iPhone 5S.

     

    Regards

     

    Paul

  • by gchdrake,

    gchdrake gchdrake Nov 6, 2015 5:23 AM in response to kvance83
    Level 1 (4 points)
    Nov 6, 2015 5:23 AM in response to kvance83

    Count me in on these issues. I thought it was an anomaly on my iPhone 6plus and actually turned it in under warranty, now I find I have the exact same issues on this new one even after having set it up as a new phone.

     

    Very frustrating.

    gchdrake

  • by chevysales,

    chevysales chevysales Nov 6, 2015 7:30 AM in response to kvance83
    Level 1 (33 points)
    iOS Apps
    Nov 6, 2015 7:30 AM in response to kvance83

    Don't know if its 48hrs but I too am being asked after trying touch ID to put my code in to unlock my iPhone 6sPlus. It can happen anytime and I never go 48 hrs without using my phone, There seems to be no rhyme or reason to it happening.

     

    I have redone fingers as I had 5 set using both hands and went to 4 fingers for unlocking.

     

    Also on 9.1

  • by David Lawless,

    David Lawless David Lawless Nov 6, 2015 7:38 AM in response to chevysales
    Level 1 (20 points)
    Nov 6, 2015 7:38 AM in response to chevysales

    I'm getting the 48 Hour error fairly frequently on both an iPhone 6s and an iPad Air 2 (even though it's been no more than 8 hours since the last use), both devices are running iOS 9.1. It's been happening for awhile, possibly before the release of iOS 9.1. Both have been turned off/on and been reset with no positive effect.

  • by commanderclif_me,

    commanderclif_me commanderclif_me Nov 6, 2015 9:17 AM in response to David Lawless
    Level 1 (23 points)
    Mac OS X
    Nov 6, 2015 9:17 AM in response to David Lawless

    Oddly...my iPad Air 2 has stopped asking for the password since I posted to this thread on Oct 28. I don't know why, I don't think I've done anything to try and fix the problem just hasn't happened in over a week.

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