HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
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Helpful answers
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May 6, 2014 12:08 PM in response to jeniphaby sheila_m.,Hello jenipha,
Thank you for the details of the issue you are experiencing with your iPad. It sounds like you are seeing error 4014 when trying to restore your iPad. If you haven't yet, I recommend following the steps below when getting error 4014:
- Install the latest version of iTunes.
- Restart your computer.
- Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Restore using another USB cable.
- Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
iOS: Restore errors 4005, 4013, and 4014
http://support.apple.com/kb/TS5314
Thank you for using Apple Support Communities.
Best,
Sheila M.
