HT201363: About Apple ID security questions

Learn about About Apple ID security questions
RoyFeni
Level 1 (0 points)

Q: I don't remember the answers to my security questions ...

...and it won't send an email to reset them. What do I do?

 

I am so sick of Apple! It seems like every time I try to download something, I have to enter my password and it always says it's wrong (even though I write it down and copy it exactly) and I have to reset it. Now it wants my security questions--stupid things like 'What was my favorite car'. Do you think I can remember months later what I wrote? I didn't like any of them. And the 'email to my rescue email address' that the Support page says I can send is not even an option.

 

iTunes didn't used to be this way. What happened? And what's with these communities I have to pick from? 'Physical and Motor Skills'--what does that have to do with Apple? Is there an 'iTunes' community, which would at least make sense?

HP Pavilion a6720f

Posted on May 4, 2014 1:35 PM

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RoyFeni

Q: I don't remember the answers to my security questions ...

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  • by Niel,

    Niel Niel May 4, 2014 1:51 PM in response to RoyFeni
    Level 10 (314,466 points)
    Mac OS X
    May 4, 2014 1:51 PM in response to RoyFeni

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.


    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.


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