How can I find out what I have been charged for (in app purchases)

I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?

Posted on May 4, 2014 12:46 PM

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1 reply

May 6, 2014 6:15 AM in response to Dafydd182

Hey Dafydd182,



Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:


iTunes Store: See your purchase history and web order numbers

http://support.apple.com/kb/ht2727


Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:


1. Find the email receipt for your purchase.

2. Click Report a Problem under the app that is having the issue.

3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.

4. Click Report a Problem next to the item you are having an issue with.

5. From the Choose Problem dropdown menu, choose the appropriate issue.

6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.

7. Click Submit to have your issue reviewed.


If you are in the U.S. you can also access this tool online:


http://reportaproblem.apple.com



Thanks,


Matt M.

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How can I find out what I have been charged for (in app purchases)

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