HT201419: Get help with Mail on your iPhone, iPad, and iPod touch
Learn about Get help with Mail on your iPhone, iPad, and iPod touch
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Q: the connection to server failed
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May 6, 2014 2:25 PMby judysings,Hi beverly2066,
Welcome to the Support Communities!
You referenced the correct article for troubleshooting your issue with your email. What happens when you follow these steps?
Try these basic troubleshooting steps first
- Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
- Try to use an alternate Internet connection if available:
- Try a different Wi-Fi connection
- If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
- If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
- Try to use an alternate Internet connection if available:
- Log in to your email provider's website to ensure that the account is active and the password is correct.
- Restart your iOS device.
- Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
Cheers,
- Judy
- Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
