HT202152: Mac App Store: Frequently Asked Questions (FAQ)

Learn about Mac App Store: Frequently Asked Questions (FAQ)
flyqnimbs
Level 1 (0 points)

Q: Maverick osx software download error's

Why since upgrading to mavericks osx 10.9.2 cant I upload any updates on software? Such as for my printer , or java etc, I keep getting a message saying  " I have a network problem". What problem? Auto updates kicks in, when I start the upload, the above error message kick in. Help please, mavericks is a nightmare,  this  very frustrating.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on May 4, 2014 5:03 PM

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flyqnimbs

Q: Maverick osx software download error's

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2014 6:25 PM in response to flyqnimbs
    Level 10 (207,995 points)
    Applications
    May 4, 2014 6:25 PM in response to flyqnimbs

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by flyqnimbs,

    flyqnimbs flyqnimbs May 4, 2014 6:44 PM in response to Linc Davis
    Level 1 (0 points)
    May 4, 2014 6:44 PM in response to Linc Davis

    Hi & thanks,

    Problem still happening.

    Message still reads......."network error"

     

    This is what comes up in the icon panel.

     

     

     

    5/5/14 11:39:28.671 AM xpcd[243]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc

    5/5/14 11:39:31.587 AM xpcd[243]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc

    5/5/14 11:39:32.369 AM xpcd[243]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc

    a".

    5/5/14 11:39:40.705 AM mdworker[5491]: FontImporter: Validation Result - "(

        kATSFontTestSeverityInformation,

        kATSFontTestSeverityTechnicalError,

        kATSFontTestSeverityMajorError,

        kATSFontTestSeverityFatalError,

        kATSFontTestSeverityMinorError

    )".

    5/5/14 11:39:46.363 AM xpcd[243]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc

    5/5/14 11:39:46.659 AM com.apple.preference.printfax.remoteservice[5523]: assertion failed: 13C1021: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25

    5/5/14 11:39:46.671 AM com.apple.preference.printfax.remoteservice[5523]: assertion failed: 13C1021: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25

    5/5/14 11:39:46.726 AM com.apple.preference.printfax.remoteservice[5523]: assertion failed: 13C1021: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25

  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2014 7:22 PM in response to flyqnimbs
    Level 10 (207,995 points)
    Applications
    May 4, 2014 7:22 PM in response to flyqnimbs

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.