HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Learn about Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
albert210
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Q: help with an at&t apple iphone 4s?

i bought a used iphone 4s, and i got the password from the people who had it so i could reset it, i did and it keeps asking for there information for keychain, itunes etc even after resetting it? how do i fix this problem? or gettting my music pictures etc off my other iphone to this new one?

HELP ME OUT!!!!!

iPhone 4S, iOS 7.1.1, at&t 16 gig

Posted on May 4, 2014 6:35 PM

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albert210

Q: help with an at&t apple iphone 4s?

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  • by sheila_m.,

    sheila_m. sheila_m. May 7, 2014 2:05 PM in response to albert210
    Community Specialists
    May 7, 2014 2:05 PM in response to albert210

    Hello Albert,

     

    Congratulations on your new iPhone!  It sounds like you may still need to erase the iPhone you purchased so that you can dissociate the previous owner’s account from the iPhone and restore your backup to the iPhone.

     

    Use these steps to remove the previous owner’s account:

    If the device has not been erased

    If the device hasn't been erased, you'll be able to access either the Home or Lock screen as shown below.

    TS4515_03-icloud-home-screen-001-en.png  TS4515_04-icloud-passcode-001-en.png

    If the previous owner is with you and can access the device
    Ask them to erase all content and settings by choosing Settings > General > Reset > Erase All Content and Settings. They'll need to provide their Apple ID and password. After the device is erased, you'll can proceed with the device setup process.

    If the previous owner is not present
    Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:

    1. Sign in to their iCloud account at www.icloud.com/find.
    2. Click All Devices to open a list of devices linked to their account, then select the device to be removed.
    3. Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
    4. When the erase is complete, click "Remove from Account" to remove the device from the account.

    After the device is erased and removed from the account, you can proceed with the device setup process.

    Find My iPhone Activation Lock: Removing a device from a previous owner’s account

    http://support.apple.com/kb/TS4515

     

    Once the iPhone is erased, you can restore the backup from your previous iPhone to your new iPhone using the steps in this article:

     

    Transfer content from an iPhone, iPad, or iPod touch to a new device

    http://support.apple.com/kb/HT2109

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.