HT1689: iTunes Store: Frequently Asked Questions for iPhone, iPad, and iPod touch

Learn about iTunes Store: Frequently Asked Questions for iPhone, iPad, and iPod touch
sdcampbell456
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Q: my phone quit ringing...what have i done?

my i5 stopped ringing.   whatg do i do?

iPhone 5

Posted on May 4, 2014 8:10 PM

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sdcampbell456

Q: my phone quit ringing...what have i done?

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  • by sterling r,

    sterling r sterling r May 7, 2014 1:11 PM in response to sdcampbell456
    Community Specialists
    May 7, 2014 1:11 PM in response to sdcampbell456

    Hey there sdcampbell456,

     

    It sounds like your phone is not ringing when you get a call. I would start by checking to see if the side switch is Off with this info:

     

    Turn the ringer on or off.

    http://support.apple.com/kb/TI9

    Turn the ringer on or off.

    To turn just the iPhone ringer off, flip the Ring/Silent switch on the side of your iPhone.

    TI9-turn_ringer_on-006-en.png

     

    If not, then I would next check to see if Do Not Disturb is enabled:

     

    To make changes to your Do Not Disturb settings, tap Settings > Do Not Disturb.

     

    From: iOS: Using Do Not Disturb

              http://support.apple.com/kb/HT5463

     

    If none of that resolves the issue, I would next use the troubleshooting from the following article:

     

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling