1 Reply Latest reply: May 7, 2014 12:57 PM by sterling r
lafawnduhhh Level 1 Level 1 (0 points)

On the top left corner my phone's been reading 'searching' all day and ive tried turning it off and on again, but it still reads searching. Is there anything i can do?

I believe its occuring because of water damage, but everything else on my phone is working.


iPhone 5, iOS 7.1
  • sterling r Community Specialists Community Specialists (5,755 points)

    Hey there!

     

    It sounds like your phone is constantly searching for a cellular signal. I would use the following troubleshooting from the article named:

     

    iPhone: Troubleshooting No Service

    http://support.apple.com/kb/ts4429

    If you encounter either of the above symptoms on your iPhone, follow these steps to try to resolve the issue. Test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Turn your iPhone off, then on again.
    3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
    4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Restore the iPhone.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling