HT202729: iTunes Store download options

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Kasia0001
Level 1 (0 points)

Q: Downloading problem

Hi,

I purchased the season pass for The Originals Season 1. Episodes 1-9 downloaded fine, The rest 10-17 are showing up that I need to pay $3.29 per episode. Which shouldn't be the case.  I have checked the "available downloads for my ID" and it shows that its up to date.

Pls help

iOS 7.1.1

Posted on May 4, 2014 9:36 PM

by sterling r,Solvedanswer
sterling r sterling r
Community Specialists
A:

Hey there Kasia0001,

 

It sounds like you are unable to download all the episodes from this series, even though you have been charged for a season pass. I would reach out to our iTunes Store support team directly with the following article:

 

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933

 

To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

  1. Find the email receipt for your purchase.
  2. Click Report a Problem under the app that is having the issue.
  3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
  4. Click Report a Problem next to the item you are having an issue with.
  5. From the Choose Problem dropdown menu, choose the appropriate issue.
  6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
  7. Click Submit to have your issue reviewed.

 

Thank you for using Apple Support Communities.

Take care,

Sterling

Posted on May 7, 2014 12:19 PM

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Kasia0001

Q: Downloading problem

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  • Helpful answers

  • by sterling r,Solvedanswer

    sterling r sterling r May 7, 2014 12:19 PM in response to Kasia0001
    Community Specialists
    May 7, 2014 12:19 PM in response to Kasia0001

    Hey there Kasia0001,

     

    It sounds like you are unable to download all the episodes from this series, even though you have been charged for a season pass. I would reach out to our iTunes Store support team directly with the following article:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling