Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
my fingerprint isn't work!!! after that its OK .. but today when i want to unlock the mobile , its hanging and after that my figerprint isn't working:(
i turn off and turn on it but it's not solve .... what am i doing??? it's hardware problem or IOS problem??? i thing it's for IOS hanging becaus befor unlock the screen it's hanging!!!!!
iPhone 5s, iOS 7.1.1
Hey HamidoOoOo,
Thanks for using Apple Support Communities.
If you are able to get into the phone by using the passcode, try using this article to resolve the issue with Touch ID.
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Resolving issues with Touch ID
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.- If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and verify that:
- iPhone Unlock or iTunes & App Store is on.
- You enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
Have a nice day,
Mario
i can't turn on the iPhone Unlock or iTunes...!!
when i want do this i see this message : "Failed .... Sorry ,the operation was not successful.Please go back and try again."
what should I do??? 😟
There is no fix in that link, just instructions for setting up Touch ID.
Hey HamidoOoOo,
Thanks for using Apple Support Communities.
Whe you turn on the iPhone it sould still allow you to swipe over to put in a passcode instead of using Touch ID.
If that doesnt work follow this article.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Have a nice day,
Mario
I Have the same issue but what you said didn't work with my iPhone 😕
my fingerprint isn't work!!!
