HamidoOoOo
Level 1 (0 points)

Q: my fingerprint isn't work!!!

my fingerprint isn't work!!! after that its OK .. but today when i want to unlock the mobile , its hanging and after that my figerprint isn't working:(

i turn off and turn on it  but it's not solve .... what am i doing??? it's hardware problem or IOS problem??? i thing it's for IOS hanging becaus befor unlock the screen it's hanging!!!!!

iPhone 5s, iOS 7.1.1

Posted on May 4, 2014 11:59 PM

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HamidoOoOo

Q: my fingerprint isn't work!!!

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  • by mario49,

    mario49 mario49 May 7, 2014 11:19 AM in response to HamidoOoOo
    Community Specialists
    May 7, 2014 11:19 AM in response to HamidoOoOo

    Hey HamidoOoOo,

     

    Thanks for using Apple Support Communities.

     

    If you are able to get into the phone by using the passcode, try using this article to resolve the issue with Touch ID.

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

     

    Resolving issues with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    3. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
    4. Tap Settings > Touch ID & Passcode and verify that:
      • iPhone Unlock or iTunes & App Store is on.
      • You enrolled one or more fingerprints.
    5. Try enrolling a different finger.
    6. If you can't enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

     

    Have a nice day,

    Mario

  • by HamidoOoOo,

    HamidoOoOo HamidoOoOo May 9, 2014 9:05 PM in response to mario49
    Level 1 (0 points)
    May 9, 2014 9:05 PM in response to mario49

    i can't turn on the iPhone Unlock or iTunes...!!

    when i want do this i see this message : "Failed .... Sorry ,the operation was not successful.Please go back and try again."

     

    what should I do???

  • by HamidoOoOo,

    HamidoOoOo HamidoOoOo May 9, 2014 9:17 PM in response to mario49
    Level 1 (0 points)
    May 9, 2014 9:17 PM in response to mario49

    There is no fix in that link, just instructions for setting up Touch ID.

  • by mario49,

    mario49 mario49 May 11, 2014 2:21 PM in response to HamidoOoOo
    Community Specialists
    May 11, 2014 2:21 PM in response to HamidoOoOo

    Hey HamidoOoOo,

     

    Thanks for using Apple Support Communities.

     

    Whe you turn on the iPhone it sould still allow you to swipe over to put in a passcode instead of using Touch ID.

    If that doesnt work follow this article.

     

    iOS: Not responding or does not turn on

    http://support.apple.com/kb/ts3281

     

    1. If the device remains unresponsive or does not turn on (or power on), reset your device.

     

    1. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.

     

    Turn your iOS device off and on (restart) and reset

    http://support.apple.com/kb/ht1430

     

    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

     

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

    Have a nice day,

    Mario

  • by Baselush ,

    Baselush Baselush Nov 7, 2014 4:10 AM in response to mario49
    Level 1 (0 points)
    Nov 7, 2014 4:10 AM in response to mario49

    I Have the same issue but what you  said didn't work with my iPhone