Q: iPhone 4 Disconnection Issues

Hello BioRich,

Thank you for the details of the issue you are experiencing with your iPhone when leaving a Wi-Fi network.  You have taken some good troubleshooting steps already.  I found an article with a few additional steps you can take.

I recommend follow the steps below (you can skip the steps you have already taken):

Resolution

Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
2. Restart your iPhone.
3. Make sure that your software is up to date:
   • Check for a Carrier Settings Update: Tap Settings > General > About.
   • Check for an iOS Software Update: Tap Settings > General > Software Update.
     Note: Some updates may require a Wi-Fi connection.
4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
8. Restore the iPhone as new.
9. Contact your carrier to:
   • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
   • Verify that there are no account-related blocks.
   • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

iPhone: Troubleshooting a cellular data connection

http://support.apple.com/kb/ts3780

Thank you for using Apple Support Communities.

Best,

Sheila M.

Hi BioRich,

Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

All the best,

Sheila M.