HT201363: About Apple ID security questions

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hirschb3

Q: I have two accounts but one I forgot the security and password

I have hirschb1  and ******** this latest I do not remember the password and security questions, but  I had resently bought a song that I want to merge or bring to Hirschb1. ********* is not longer available

 

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Windows 7, the email bellsouth.net is not long

Posted on May 7, 2014 7:09 AM

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Q: I have two accounts but one I forgot the security and password

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  • by sheila_m.,

    sheila_m. sheila_m. May 7, 2014 7:15 AM in response to hirschb3
    Community Specialists
    May 7, 2014 7:15 AM in response to hirschb3

    Hello hirschb3,

     

    Thank you for the question.  It sounds like you do not remember your password and the answers to your security questions.  I found an article with some useful information if you cannot remember the answers to your security questions:

    What should I do if I don't remember the answers to my Apple ID security questions?

    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.

    If you are confident you can't remember them, try one of the following:

     

    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.

    You can find the full article here:

    Apple ID: All about Apple ID security questions

    http://support.apple.com/kb/HT5665

     

    If you continue to have issues, please contact our Account Security Team as outlined in this article:

     

    Apple ID: Contacting Apple for help with Apple ID account security

    http://support.apple.com/kb/HT5699

     

    Additionally, you asked about merging your purchased content between your Apple IDs.  Apple IDs cannot be merged:

    I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?

    Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.

    If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.

    Frequently asked questions about Apple ID

    http://support.apple.com/kb/HT5622

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.