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Some songs which I've purchased from iTunes won't play even though they're in my music library

Some songs which I've purchased from iTunes won't play on my iPod even though it's in my music library.


How can this be rectified?

iPod classic 160GB (Late 2009)

Posted on May 5, 2014 6:00 AM

Reply
Question marked as Best reply

Posted on May 7, 2014 10:48 AM

Hey atlangley,



Thanks for the question. It may be that these songs did not download fully, or correctly. The best troubleshooting step may be to delete the songs from your library, and re-download using iTunes in the Cloud (if available in your country).


For more information, see the following:


Songs in iTunes may not play back completely

http://support.apple.com/kb/TS4357


Symptoms


Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.


Resolution


If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:


1. Delete the purchased song that is exhibiting the problem from your iTunes library.

2. Click on the Purchased link in the iTunes Store to view your previously purchased music.

3. Download your previously purchased song from this list.


Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country.


Thanks,


Matt M.

1 reply
Question marked as Best reply

May 7, 2014 10:48 AM in response to atlangley

Hey atlangley,



Thanks for the question. It may be that these songs did not download fully, or correctly. The best troubleshooting step may be to delete the songs from your library, and re-download using iTunes in the Cloud (if available in your country).


For more information, see the following:


Songs in iTunes may not play back completely

http://support.apple.com/kb/TS4357


Symptoms


Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.


Resolution


If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:


1. Delete the purchased song that is exhibiting the problem from your iTunes library.

2. Click on the Purchased link in the iTunes Store to view your previously purchased music.

3. Download your previously purchased song from this list.


Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country.


Thanks,


Matt M.

Some songs which I've purchased from iTunes won't play even though they're in my music library

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