adannac
Level 1 (0 points)

Q: Mail Crash

My mail is not working at all, I cannot open it or close it and its been preventing me from shutting down, restarting or logging off. the only time my computer goes off is when the battery runs out even then my email is still frozen when it  starts up again what should I do?

Posted on May 5, 2014 7:02 AM

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adannac

Q: Mail Crash

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  • by matt00,

    matt00 May 7, 2014 6:47 AM in response to adannac
    Level 5 (4,015 points)
    May 7, 2014 6:47 AM in response to adannac

    Hey adannac,

     

     

    Thanks for the question. Have you attempted to force quit the Mail application? If not, definitely give that a go:

     

    OS X: How to quit an unresponsive application using Force Quit

    http://support.apple.com/kb/HT3411

     

    Using the Force Quit feature of OS X makes an application close, even when it is not responsive.

     

    Important: Normally you should not need to force quit an app to close it. When an app is forced to quit, any unsaved changes to open documents are not saved, so try these methods to normally close the app first:

     

    1. Choose Quit from the app menu. For example, in Safari, choose Safari > Quit Safari.

    2. Choose Quit by right-clicking or control-clicking on an app's icon in the Dock.

     

    Thanks,

     

    Matt M.