DBohannan
Level 1 (0 points)

Q: iPhone Backup

I just updated my iPhone 4S to upgrade to the new OS and to "clean out" my phone I decided to "Restore my Phone" to the factory settings. However, when I try to go in the restore my phone from the backup, its asking me for a password. I don't remember EVER setting up a password for this and I have tried every password I would have possibly used and its not working.

iPhone 4S, iOS 7.1.1

Posted on May 5, 2014 2:24 PM

Close
DBohannan

Q: iPhone Backup

  • All replies
  • Helpful answers

  • by mario49,

    mario49 mario49 May 7, 2014 6:23 AM in response to DBohannan
    Community Specialists
    May 7, 2014 6:23 AM in response to DBohannan

    Hey DBohannan,

     

    Thanks for using Apple Support Communities.

     

    You need the backup password to disable backup encryption or to restore from an encrypted backup.

     

    iOS: Troubleshooting encrypted backups

    http://support.apple.com/kb/TS5162

     

    You can keep trying to restore the device from backup until you remember the password. If you're having trouble, try:

    • Leaving the password field blank
    • Your Apple ID password
    • Your computer account password, if you have one
    • Email passwords you may have used
    • Your Wi-Fi network password
    • Website passwords you may have used
    • A password for hard-disk encryption software, if you use it

    Have a nice day,

    Mario