My iPhone 5 won't connect to home Wifi?

Question

Level 1

1 points

My iPhone 5 won't connect to home Wifi?

When I came back home from college, I found that my iPhone 5 wouldn't connect to my home WiFi anymore. My MacBook Pro connects fine, and so do the iPod touch devices my brothers have.

My iPhone connects only in the TV room, which is where the router is (Linksys E2000). Everywhere else, it says "Unable to connect." This did not happen prior to August 2013. My iPhone also says "Unable to connect" when trying to connect to the WiFi at my uncle's house and my friend's house. It connects fine at university, though, which uses WPA or WPA2 connections.

I tried forgetting the network on my iPhone, resetting the network settings, unplugging the router and plugging it back in, switching to Static on my iPhone Wifi... NOTHING WORKS. All of my data is being used up and I'm being charged an extra $20 or $40 a month because of this... I can't afford to continue this way.

Does anyone have any clue how to fix this, or what could potentially be a solution? Please help!

iPhone 5, iOS 7.1.1

Posted on May 5, 2014 7:02 PM

Reply

Answer 1

griff w

Level 4

3,622 points

May 8, 2014 11:13 AM in response to adrianaesque

Hi there adrianaesque,

You may find the troubleshooting steps in the article below helpful.

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

-Griff W.

Reply

Answer 2

adrianaesque Author

Level 1

1 points

May 8, 2014 3:51 PM in response to griff w

Griff W. :

I have already tried all of the troubleshooting steps in the article you provided. I don't know what else I can do at this point.

Reply

Answer 3

griff w

Level 4

3,622 points

May 9, 2014 6:04 AM in response to adrianaesque

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

-Griff W.

Reply

Answer 4

adrianaesque Author

Level 1

1 points

May 20, 2014 12:34 PM in response to griff w

Griff W. :

I spoke with someone from Apple, and they recommended a restore. I did, and it still isn't working. My friend has an iPhone 5 like me, and his WiFi works in my house.

Therefore, I have come to the conclusion that the hardware controlling Wifi connectivity in my iPhone is faulty. 😟 I just switched to AT&T's Mobile Share Value Plan, though. With 10 GB of data, I don't have to worry about running out of data anymore. Eventually, I will upgrade to a newer iPhone anyway.

Reply

Answer 5

Jun 9, 2014 11:02 AM in response to adrianaesque

I experienced the same inability to connect two new iPhone 5C's that I recently upgraded to through (Southern California) Verizon. My MacBook Pro has always been able to connect to wirelessly through my Cisco E2000 n-router and Android devices never have a problem connecting. While both phones could easily connect to my home Verzion-provided gateway-router (802.11 b/g), they were "unable to connect" to the Cisco n-router with the only option being to "dismiss" the request.

After completing a lengthy chat with Apple Support, checking all of the obvious including DHCP enabled, DDNS disabled, 2.4 GHz band, Mixed network mode, 20MHz only, Auto channel, and SSID Broadcase enabled, I switched the wireless security mode on the E2000 from "WPA / WPA2 Mixed Mode" to "WPA2 Personal" and both phones connected effortlessly.

Note that with this change to the router, the encrytion for any Windows wireless devices may have to be changed to AES.

Reply

Answer 6

sfg57

Level 1

0 points

Jul 19, 2014 3:03 PM in response to BBurtzlaff

Thanks BBurtzlaff - you solved the problem. We had one iphone5 working and one not working ans couldn't even solve this problem with then side by side - but your solution worked.

Reply

Answer 7

alanol

Level 1

0 points

Nov 13, 2015 5:26 PM in response to adrianaesque

This just happened to me. We switched ISPs and my wife's iPhone 5 wouldn't connect to the internet. Everyother device in the house would. After tons of research, and some trial and error, I discovered that when I changed the Airport Extreme setting from DHCP to DHCP and NAT it worked! The Airport Extreme doesn't like it all that much, but everything now works.

Reply

Answer 8

Nov 27, 2017 1:53 PM in response to adrianaesque

did you ever find a solution?

Reply