Today I paid a co. called "Geeks Care Live" out of Vegas to clean out over 11000 error files and repair what they said was significant damage. Are they legit or did I make a mistake?

Where are you from?

So, let us all understand this. You let some unknown company with unknown individuals take control of your computer remotely in order for them to so remote maintainance to your computer?

Really???!!!!

Why would you let a strange company take complete control of your computer like that.

You "think" you got scammed? What do you really think?

You just let someone unknown persons from who knows where around the world voluntarily hack into your entire computer system!

How do you know this company is even in Vegas? Are you from LasVegas or somewhere in Nevada?

And even if this was a company or individual from Vegas, It's Vegas!!! This is a place where scams go on 24/7, 365 days a year!!!

***!!!!

If you had to pay them online for their service, they just got all your banking info, plus whatever other personal information they could get off of your computer and maybe your Apple ID, any and all password info, more banking and credit info from your computer and who knows what else.

You just opened yourself up to possible and serious ID theft.

Why would you do this?!! Why would any sane,common sense user do this in a known age of computer ID theft?

You may have a BIG, BIG problem on your hands,,now!

You have a lot of work you just made for yourself.

You need to cancel all of your credit lines, current banking accounts, you need to contact Apple and/or change out all of your Apple ID info. There is a strong possibility that these scammers/hackers can now get your Social Security number!

You need to get brand new email addresses and you'll have to modify some of your personal data when you create the new email address to keep these possible hackers from getting into your email. Either from email services or from your Mac.

If you do any purchasing online, you need to change out all of your personal and credit info.

You will need to contact any online retailers you do business with and alert them to your issues and find out how the change your info.

Contact your ISP/ Cable company you'll have to change your info and credit info there.

You are going to have to by an external hard drive, backup your computer and all of your data that you can salvage later, and do a complete clean install of your computer.

You, quite frankly, just made your life an entire mess, now!

Are you an a senior citizen conputer user????

You have just complicated your life needlessly by letting someone unknown gain access to your computer!!!

This has the potential of costing you A LOT MORE THAN JUST $200!!!

Maybe you may even need to get the police department involved.

You may have some serious troubles ahead of you.

I am truly sorry for you.

😟

There are dozens of these companies listed when you google - Apple support does not show up. Since you allowed them remote access to your machine, I would strongly recommend that you

1. change all your passwords

2. back up your files to an external hard drive

3. erase your internal hard drive

4. reinstall your OS

Don't know if I would call them "legit" - they're scammers. They do do something and you agreed to pay, but other than that, it's a scam and I would not trust any of them.

RonatBahia I am sorry to hear you were scammed by a company that has no relationship to Apple whatsoever. A cursory examination of their website should have alerted you that they are not legitimate.

The very first sentence is a dead giveaway:

"You are at the right place to get wonder solutions for issues related to your Apple products."

It only gets worse. Much worse.

"Despite of excellent features and everything for convenience, you can with no surety get totally away from the errors in Apple products."

That is a poor translation of some language that is not English. I sympathize with anyone whose native language is not English, because such horribly mangled language would not be as obvious.

I doubt their address in Vegas is anything other than a mailbox. The company associated with that address is as follows:

Trank Technologies Pvt Ltd

C-1, C-56, Sector-11, Rohini

New Delhi - 110 085

India

The lesson to be learned is to not use Google when seeking Apple support. Apple support can be found using any of the contact options at the bottom of Apple's website:

As for your Mac, I'm afraid that you must erase it completely. I would not be satisfied with anything less and neither should you. No one knows what those scam artists did to it. The personal information contained on your Mac can no longer be considered secure.

You must also reset your Netgear router to factory defaults and configure it all over again. Altering its settings would have been trivial for them, and you can no longer consider your network secure from unauthorized access.

Apple employees will identify themselves as Apple and there are other tells on the phone that let you know that you are really talking, officially, with Apple.

I have NO IDEA who you were dealing with, but it wasn't Apple. I am sure of that!

You maybe really screwed yourself, big time!

RonatBahia wrote:

Forgot to identify the company as "Geek's Care Live" and I got them when I goggle searched "Apple Support" mistakenly thinking that I was talking to Apple Support!

You were scammed, and your iMac is now compromised.

Follow the instructions posted by others to erase your Mac.

http://www.geekscarelive.com/apple.html