My macbook pro is running very slow.

Question

smisson Author

Level 1

0 points

My macbook pro is running very slow.

Hardware Information:

MacBook Pro (17-inch, Late 2011)

MacBook Pro - model: MacBookPro8,3

1 2.4 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6770M - VRAM: 1024 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 33 days 2:4:51

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (103.61 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 30

Gatekeeper:

Anywhere

Kernel Extensions:

[not loaded] com.devguru.driver.SamsungACMControl (1.2.44 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungACMData (1.2.44 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungComposite (1.2.44 - SDK 10.6) Support

[not loaded] com.devguru.driver.SamsungMTP (1.2.44 - SDK 10.5) Support

[not loaded] com.devguru.driver.SamsungSerial (1.2.44 - SDK 10.6) Support

[kext loaded] com.eltima.SyncMate.kext (0.2.5b15) Support

Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] rapiback.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.CS5ServiceManager.plist Support

[loaded] com.google.keystone.agent.plist Support

[failed] com.maintain.PurgeInactiveMemory.plist Support

[not loaded] com.maintain.Restart.plist Support

[not loaded] com.maintain.ShutDown.plist Support

[running] com.maintain.SystemEvents.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

[running] syncmateStarter.plist Support

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.maintain.ShowUserLibraryDirectory.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items:

iTunesHelper

smcFanControl

Dropbox

Music Manager

Internet Plug-ins:

o1dbrowserplugin: Version: 5.3.1.18536 Support

LogMeInSafari64: Version: 1.0.586 Support

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.6 Support

FlashPlayer-10.6: Version: 11.8.800.94 - SDK 10.6 Support

LogMeIn: Version: 1.0.586 Support

Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support

Flash Player: Version: 11.8.800.94 - SDK 10.6 Outdated! Update

LogMeInSafari32: Version: 1.0.586 Support

googletalkbrowserplugin: Version: 5.3.1.18536 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 10.1.6 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

JavaAppletPlugin: Version: Java 7 Update 51 Check version

Safari Extensions:

Open in Internet Explorer: Version: 1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

WebEx64: Version: 1.0 - SDK 10.6 Support

Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes:

Flash Player Support

Growl Support

Java Support

MacFUSE (Tuxera) Support

MusicManager Support

Time Machine:

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Time Machine not configured!

Top Processes by CPU:

26% firefox

3% coreaudiod

2% WindowServer

1% Dropbox

Top Processes by Memory:

629 MB firefox

94 MB Finder

66 MB Spotify

41 MB WindowServer

Virtual Memory Information:

37 MB Free RAM

724 MB Active RAM

688 MB Inactive RAM

1.18 GB Wired RAM

23.51 GB Page-ins

15.18 GB Page-outs

Mac Pro

Posted on May 5, 2014 8:37 PM

Reply

Answer 1

Lexiepex

Level 6

14,128 points

May 5, 2014 11:56 PM in response to smisson

You have adware on the mac.

You have crapware software on the mac.

You have hacked applications on the mac, and your hosts file is compromised.

I have to go in a meeting now, I will come back later today.

Reply

Answer 2

MadMacs0

Level 5

5,243 points

May 6, 2014 1:38 AM in response to smisson

Run the Adware Removal Tool while you're waiting for Lex (although I can't spot any obvious adware at the moment).

FlashPlayer is seriously out-of-date, but it's use is blocked by XProtect, so it should not be a security concern you just won't be able to view flash video (or hear flash audio). Update it from System Preferences->Flash Player if you ever need it.

Java 7 is out-of-date and vulnerable. Update it using System Preferences->Java or visit http://www.java.com.

Reply

Answer 3

Lexiepex

Level 6

14,128 points

May 6, 2014 3:31 AM in response to MadMacs0

Hi Mad, here again: keep helping me, because this one is a heavy job too !

Alomsot the same as the other one.

Reply

Answer 4

Lexiepex

Level 6

14,128 points

May 6, 2014 3:37 AM in response to smisson

Hello smisson:

Here I would like to propose a clean install of the OS, and no restore from backups: all software that you want/need has to be freshly installed. I will give a list of the softwares that you must not reinstall, and that list includes all software that you downloaded via torrents and otherwise hacked software.

Make up your mind, whether you want to do that or whether you want to clean the actual system (this will be a rather timeconsuming job too).

Lex

Reply

Answer 5

John Galt

Level 10

160,472 points

May 6, 2014 4:52 AM in response to smisson

Get rid of Cocktail.

My macbook pro is running very slow.

More explanation than that would help, much more, since Cocktail is not the only problem. Describe when it is slow. Can you correlate its poor performance to any particular activity? Does it take too long to start up, or to log in, or when you are using any particular program, or when opening any particular problem, or...?

What is the "devguru" software's purpose? Why are you using SMC Fan Control? What is "rapiback"? Why are you using MacFUSE? It is outdated and so are several others. All that extraneous software must be validated for Mavericks compatibility, or uninstalled according to their respective developers' instructions.

Did you read any Apple Support documentation, such as this one: OS X Mavericks: If your Mac runs slowly

Here are several more that may help:

General purpose Mac troubleshooting guide: Isolating issues in Mac OS X

Creating a temporary account to isolate user-specific problems: Isolating an issue by using another user account

Memory limitations: OS X Mavericks: About Activity Monitor

Identifying resource hogs and other tips: Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity

To identify potential hardware problems: Apple Hardware Test.

To resolve startup issues and perform disk maintenance, use Disk Utility.

Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode

Reply

Answer 6

Lexiepex

Level 6

14,128 points

May 6, 2014 5:01 AM in response to John Galt

Hi John, let us see what preference the OP has, about a clean install. There is so much to get rid of, that he will probably choose that option: especially since we can not trace the badware probably built in the compromised apps.

Please follow here to help me avoid forgetting some things from my side. Together us three will solve this.

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