smisson
Level 1 (0 points)

Q: My macbook pro is running very slow.

Hardware Information:

    MacBook Pro (17-inch, Late 2011)

    MacBook Pro - model: MacBookPro8,3

    1 2.4 GHz Intel Core i7 CPU: 4 cores

    4 GB RAM

 

Video Information:

    Intel HD Graphics 3000 - VRAM: 384 MB

    AMD Radeon HD 6770M - VRAM: 1024 MB

 

System Software:

    OS X 10.9.2 (13C64) - Uptime: 33 days 2:4:51

 

Disk Information:

    TOSHIBA MK7559GSXF disk0 : (750.16 GB)

        EFI (disk0s1) <not mounted>: 209.7 MB

        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (103.61 GB free)

        Recovery HD (disk0s3) <not mounted>: 650 MB

 

    MATSHITADVD-R   UJ-8A8 

 

USB Information:

    Apple Inc. FaceTime HD Camera (Built-in)

 

    Apple Inc. Apple Internal Keyboard / Trackpad

 

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

 

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Configuration files:

    /etc/hosts - Count: 30

 

Gatekeeper:

    Anywhere

 

Kernel Extensions:

    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.44 - SDK 10.6) Support

    [not loaded]    com.devguru.driver.SamsungACMData (1.2.44 - SDK 10.6) Support

    [not loaded]    com.devguru.driver.SamsungComposite (1.2.44 - SDK 10.6) Support

    [not loaded]    com.devguru.driver.SamsungMTP (1.2.44 - SDK 10.5) Support

    [not loaded]    com.devguru.driver.SamsungSerial (1.2.44 - SDK 10.6) Support

    [kext loaded]    com.eltima.SyncMate.kext (0.2.5b15) Support

 

Problem System Launch Daemons:

    [failed]    com.apple.wdhelper.plist

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist Support

    [loaded]    com.adobe.SwitchBoard.plist Support

    [loaded]    com.google.keystone.daemon.plist Support

    [loaded]    com.microsoft.office.licensing.helper.plist Support

    [loaded]    com.oracle.java.Helper-Tool.plist Support

    [loaded]    com.oracle.java.JavaUpdateHelper.plist Support

    [running]    rapiback.plist Support

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist Support

    [loaded]    com.adobe.CS5ServiceManager.plist Support

    [loaded]    com.google.keystone.agent.plist Support

    [failed]    com.maintain.PurgeInactiveMemory.plist Support

    [not loaded]    com.maintain.Restart.plist Support

    [not loaded]    com.maintain.ShutDown.plist Support

    [running]    com.maintain.SystemEvents.plist Support

    [loaded]    com.oracle.java.Java-Updater.plist Support

    [running]    syncmateStarter.plist Support

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist Support

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

    [loaded]    com.maintain.ShowUserLibraryDirectory.plist Support

    [running]    com.spotify.webhelper.plist Support

 

User Login Items:

    iTunesHelper

    smcFanControl

    Dropbox

    Music Manager

 

Internet Plug-ins:

    o1dbrowserplugin: Version: 5.3.1.18536 Support

    LogMeInSafari64: Version: 1.0.586 Support

    Default Browser: Version: 537 - SDK 10.9

    AdobePDFViewerNPAPI: Version: 10.1.6 Support

    FlashPlayer-10.6: Version: 11.8.800.94 - SDK 10.6 Support

    LogMeIn: Version: 1.0.586 Support

    Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support

    Flash Player: Version: 11.8.800.94 - SDK 10.6 Outdated! Update

    LogMeInSafari32: Version: 1.0.586 Support

    googletalkbrowserplugin: Version: 5.3.1.18536 Support

    QuickTime Plugin: Version: 7.7.3

    AdobePDFViewer: Version: 10.1.6 Support

    SharePointBrowserPlugin: Version: 14.0.0 Support

    JavaAppletPlugin: Version: Java 7 Update 51 Check version

 

Safari Extensions:

    Open in Internet Explorer: Version: 1.0

 

Audio Plug-ins:

    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

    AirPlay: Version: 2.0 - SDK 10.9

    AppleAVBAudio: Version: 203.2 - SDK 10.9

    iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins:

    WebEx64: Version: 1.0 - SDK 10.6 Support

    Google Earth Web Plug-in: Version: 7.1 Support

 

3rd Party Preference Panes:

    Flash Player  Support

    Growl  Support

    Java  Support

    MacFUSE (Tuxera)  Support

    MusicManager  Support

 

Time Machine:

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Time Machine not configured!

 

Top Processes by CPU:

        26%    firefox

         3%    coreaudiod

         2%    WindowServer

         1%    Dropbox

 

Top Processes by Memory:

    629 MB    firefox

    94 MB    Finder

    66 MB    Spotify

    41 MB    WindowServer

 

Virtual Memory Information:

    37 MB    Free RAM

    724 MB    Active RAM

    688 MB    Inactive RAM

    1.18 GB    Wired RAM

    23.51 GB    Page-ins

    15.18 GB    Page-outs

Mac Pro

Posted on May 5, 2014 8:37 PM

Close
smisson

Q: My macbook pro is running very slow.

  • All replies
  • Helpful answers

  • by Lexiepex,

    Lexiepex Lexiepex May 5, 2014 11:56 PM in response to smisson
    Level 6 (10,536 points)
    Mac OS X
    May 5, 2014 11:56 PM in response to smisson

    You have adware on the mac.

    You have crapware software on the mac.

    You have hacked applications on the mac, and your hosts file is compromised.

    I have to go in a meeting now, I will come back later today.

  • by MadMacs0,

    MadMacs0 MadMacs0 May 6, 2014 1:38 AM in response to smisson
    Level 5 (4,801 points)
    May 6, 2014 1:38 AM in response to smisson

    Run the Adware Removal Tool while you're waiting for Lex (although I can't spot any obvious adware at the moment).

     

    FlashPlayer is seriously out-of-date, but it's use is blocked by XProtect, so it should not be a security concern you just won't be able to view flash video (or hear flash audio). Update it from System Preferences->Flash Player if you ever need it.

     

    Java 7 is out-of-date and vulnerable. Update it using System Preferences->Java or visit http://www.java.com.

  • by Lexiepex,

    Lexiepex Lexiepex May 6, 2014 3:31 AM in response to MadMacs0
    Level 6 (10,536 points)
    Mac OS X
    May 6, 2014 3:31 AM in response to MadMacs0

    Hi Mad, here again: keep helping me, because this one is a heavy job too !

    Alomsot the same as the other one.

  • by Lexiepex,

    Lexiepex Lexiepex May 6, 2014 3:37 AM in response to smisson
    Level 6 (10,536 points)
    Mac OS X
    May 6, 2014 3:37 AM in response to smisson

    Hello smisson:

    Here I would like to propose a clean install of the OS, and no restore from backups: all software that you want/need has to be freshly installed. I will give a list of the softwares that you must not reinstall, and that list  includes all software that you downloaded via torrents and otherwise hacked software.

    Make up your mind, whether you want to do that or whether you want to clean the actual system (this will be a rather timeconsuming job too).

    Lex

  • by John Galt,

    John Galt John Galt May 6, 2014 4:52 AM in response to smisson
    Level 9 (50,424 points)
    Mac OS X
    May 6, 2014 4:52 AM in response to smisson

    Get rid of Cocktail.

     

    My macbook pro is running very slow.

     

    More explanation than that would help, much more, since Cocktail is not the only problem. Describe when it is slow. Can you correlate its poor performance to any particular activity? Does it take too long to start up, or to log in, or when you are using any particular program, or when opening any particular problem, or...?

     

    What is the "devguru" software's purpose? Why are you using SMC Fan Control? What is "rapiback"? Why are you using MacFUSE? It is outdated and so are several others. All that extraneous software must be validated for Mavericks compatibility, or uninstalled according to their respective developers' instructions.

     

    Did you read any Apple Support documentation, such as this one: OS X Mavericks: If your Mac runs slowly

     

    Here are several more that may help:

     

    General purpose Mac troubleshooting guide: Isolating issues in Mac OS X

     

    Creating a temporary account to isolate user-specific problems: Isolating an issue by using another user account

     

    Memory limitations: OS X Mavericks: About Activity Monitor

     

    Identifying resource hogs and other tips: Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity

     

    To identify potential hardware problems: Apple Hardware Test.

     

    To resolve startup issues and perform disk maintenance, use Disk Utility.

     

    Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode

  • by Lexiepex,

    Lexiepex Lexiepex May 6, 2014 5:01 AM in response to John Galt
    Level 6 (10,536 points)
    Mac OS X
    May 6, 2014 5:01 AM in response to John Galt

    Hi John, let us see what preference the OP has, about a clean install. There is so much to get rid of, that he will probably choose that option: especially since we can not trace the badware probably built in the compromised apps.

    Please follow here to help me avoid forgetting some things from my side. Together us three will solve this.

  • by smisson,

    smisson smisson May 6, 2014 7:33 AM in response to smisson
    Level 1 (0 points)
    May 6, 2014 7:33 AM in response to smisson

    Thank you for the responses! I will backup my data today and do a clean install tonight. I also ordered more ram. Will check back shortly.

     

    Thanks again!!

  • by Allan Jones,

    Allan Jones Allan Jones May 6, 2014 7:44 AM in response to smisson
    Level 8 (35,316 points)
    iPad
    May 6, 2014 7:44 AM in response to smisson

    Adding that you do not have enough RAM for whatever usage patterns you have on that computer:

     

    Virtual Memory Information:

        37 MB    Free RAM

        724 MB    Active RAM

        688 MB    Inactive RAM

        1.18 GB    Wired RAM

        23.51 GB    Page-ins

        15.18 GB    Page-outs <----

     

    The Page-outs are very high.

     

    However, when you get teh other issues sorted this could revert to more normal numbers, so don't rush out and but RAM yet.

  • by Lexiepex,

    Lexiepex Lexiepex May 6, 2014 7:44 AM in response to smisson
    Level 6 (10,536 points)
    Mac OS X
    May 6, 2014 7:44 AM in response to smisson

    OK see you tomorrow.

  • by smisson,

    smisson smisson May 8, 2014 7:17 PM in response to smisson
    Level 1 (0 points)
    May 8, 2014 7:17 PM in response to smisson

    Wiped my harddrive and reinstalled mavericks. Also, I installed 16gb of ram into the machine and its running absolutely PERFECT NOW!

     

    Thank you so much I really apprecaite your help!!

  • by Lexiepex,

    Lexiepex Lexiepex May 9, 2014 12:43 AM in response to smisson
    Level 6 (10,536 points)
    Mac OS X
    May 9, 2014 12:43 AM in response to smisson

    with pleasure, have fun.

    Lex