paypal receipts won't print in mac mail

Just curious; what happens when you select the PDF button at bottom left and get a saved PDF out of it; does the receipt then show on the second (or first) page of the PDF? If so, you can print from the PDF 🙂

Or see if mail will let you save the attachment as a PDF directly from the mail message?

Well, this is obviously not a "fix" but a workaround: with the mail message open and the receipt visible, click in the window and select all (press command and A) then copy (command and C). Paste (command and V) it into a new pages (or TextEdit RTF) document and print from there.

Another workaround is to screen print it into a png file and print that from Preview: press shift, command, 4 and the cursor turns into crosshairs. Left click drag over the receipt and release to make the screen shot. Open in Preview and print.

We also get the "page 2 has the stuff we want to print" situation but we always get the page 2.

It _is_ a strange behaviour, and so far I only have experienced it block printing the content, with PayPal. I have some similar experiences with Amazon, but there the Print... only pushes all the graphical content over to the next page/s, leaving the first page empty, except the headers, receipient etc, so it prints ok. With PP I only get the first page, and its body is empty in print.

Another interim solution is to click on the transaction serial, #xxxxx etc. That takes you to your PayPal account and to the receipt/transaction in question. It prints nicely from there, in Safari.

More about the odd behaviour:

If I copy the content to a new mail document, and select 'print', it still prints nothing.

But, if I hit the 'reply' button and print the content of the reply window, even before any editing, it prints the content just fine.

Quite puzzling....

I have the same problem! It's very odd because it didn't use to happen before... maybe an OS update causes it?

I Have this same problem for almost a year - I just posted my own problem before I found this link already established. Paypal has no interest in pursuing (they supposedly documented the problem). There seems to be some symbol in the html code that is causing the split of head and body of document - can't see it in the raw data - some times the document shows 2 pages and in rare events only 1 page yet the body does appear in the preview???. When I get the 2 pages indication - I just print page 2 - thereby printing 2 pages - one of which is the header.

The only WORK AROUND I have found is to screen print - PDF - export - nothing else works - when you only see 1 page.

Interestingly (but making it more obscure) this is happening on my wife's iMac but not on mine. We're both fully up-to-date with mavericks, printer drivers etc.

Much head-scratching in this house.

Weird. This just started happening to me. I have never had a problem before printing PayPal receipts or saving them as PDFs, but today nothing I tried would give me anything but a message with the header and nothing else. I didn't change anything on my system to provoke the problem, so I have to assume it's something in the message. I'm relieved to hear that it is apparently a problem only with PayPal messages, and my testing has shown that I can still print other messages. Until the problem goes away I'll have to resort to printing screenshots of PayPal receipts.

Okay, this is interesting. I just bought three small items off eBay, and received three PayPal emails. Two printed just fine, but the third showed up blank except for the message header. The difference? The third one has Chinese characters in it (the name of the vendor in China), so the problem appears to be something to do with characters in the message.

Hi

Did you ever get an update on this issue? Its happens on many invoice based emails that i receive, especially paypal

Fab

I contacted PAYPAL tech support on 1/24/2015 and submitted examples of problem(s) - have a case number HOPEFULLY they are seriously looking into the issue (I did mention that this topic is on APPLE SUPPORT COMMUNITIES to show them it is not an isolated incidence. I will post any replies.

hi, thanks for the reply. I find it happens with other billing emails also and is not limited to paypal. i feel its more of a mac mail issue that paypal issue...?

Agree Fabio. It's a Mac mail issue - something in preferences or application support or printer?? See my earlier post. It happens on my wife's iMac but not on mine. Both sending to the same printer.